Fusion 360 Manage extension has been disabled

[SindreHKentsrud]

Hello,

I enabled the fusion 360 manage extension on fusion team a couple of weeks ago. Now it has suddenly become disabled. There is an option to enable the extension on the fusion team admin page. When trying to enable it starts to scan through the projects but it is not able to finish.

[giliar.defriesperez]

Hi @SindreHKentsrud ,

I'm taking a look here. i'll let you know. Thanks for your patience.

[giliar.defriesperez]

Hi @SindreHKentsrud ,

Just to follow-up: we're addressing this issue in the backend. The team is on it. As soon as I hear back, I'll let you know. Thanks for your patience.

- Giliar

[SindreHKentsrud]

@giliar.defriesperez,

Thank you very much for looking into this 🙂

[giliar.defriesperez]

@SindreHKentsrud ,

I believe the mappings have been fixed now in your environment. Can you test again and let me know if you are still seeing issues?

Thanks in advance!

Giliar

[SindreHKentsrud]

@giliar.defriesperez,

The process finishes successfully, but the extension is not activated. The option to enable it just reappears after re-loading the page.

[giliar.defriesperez]

@SindreHKentsrud ,

Thanks for your patience. I will ask the team to check again on our side to make sure everything lines up. Are you able to access your data if you go to https://icloud40XXX.autodeskplm360.net and log in? (I obscured the three digits there on purpose for privacy reasons - if you don't know the URL let me know and I'll send it over private message).

Thanks,

Giliar

[SindreHKentsrud]

@giliar.defriesperez,

Yes I can access that site 🙂

[giliar.defriesperez]

@SindreHKentsrud ,

Alright, good. Were you able to login? Which account did you use? The one ending with .no, or with icloud.com?

If you feel more comfortable moving this to private message, it's OK for me, too.

Thanks,

Giliar

[SindreHKentsrud]

@giliar.defriesperez,

I logged in with the .no address.

[giliar.defriesperez]

Hi @SindreHKentsrud,

Can you try one more time? The team is asking me to retry as they made some futher tweaks to the wiring of the environment.

Thanks,

Giliar

[SindreHKentsrud]

@giliar.defriesperez ,

The Fusion Manage environment is now working for me.

A new problem has come up though. When trying to assign a part number or when trying to release a design from Fusion 360 I get an error message.

FYI, I have a support ticket going (18008161).

Thanks for all your help so far 🙂

[giliar.defriesperez]

@SindreHKentsrud ,

Yeah, I'm following up internally. We saw a bunch of changes made to the security roles, so we'll work internally on restoring the permissions for the system users which will re-enable the workflow. More news on that soon. Thanks for your patience!

Giliar