Infinite loading component list issue with Electronic Cooling Simulation results

[antoine.prieur562KL]

Hi,

I have run a simulation on the Electronic Cooling simulation module and I can't access the results. Instead I have the message "Loading component list" blinking in the upper left corner for an infinite time (See attached picture). Have you ever encountered this issue? Do you have a solution? 

Thank you for your help,

Antoine

[jodom4]

@hindmas any idea who might be able to weigh in on this one?

[hindmas]

You bet, I’ve flagged this to Heath

[heath.houghton]

Antoine,

I am working with development to understand why the results are not loading.  I don't have a resolution for you right now, but I will reply back in the morning with some additional information. 

[heath.houghton]

Antoine,

The usual thing to do is close the f3d and re-open again.  Let me know if that works.  This doesn't happen that often, but when it does, it is most likely a temporary problem such as your internet connection or the visualization service itself.

Thanks,

Heath

[antoine.prieur562KL]

Thank you for your comments. The issue finally resolved by itself. Closing and reopening f3d had no effect on it. I assume it was a temporary viewing problem.

Thanks,

Antoine

[gerald.b.lawrence]

Hi, i do have the same issue with my simulation. at the top left corner it simply says something went wrong, message loader failed-session not ready and the results of the simulation don't show up