Fusion hub will no longer be accessible starting on 30 March 2026 spam or real ?

[RitchieFromParis]

Hi all, 

I received this email, is it spam or is it real? I sent an email to the Fusion team but of course no response 😞

Thanks by advance.

Dear xxxxxxxx,

Due to extended inactivity, the Fusion hub "xxxxxx" will no longer be accessible starting on 30 March 2026. Click here to learn why this Fusion hub will be made inaccessible and how to maintain access. This does not impact accessibility to other Fusion hubs.

This is an automated message from an unmonitored mailbox. Please visit the Fusion Content Storage Standard and FAQ. to learn more. If you believe you received this message erroneously, submit a request here.

Autodesk Fusion

[aparna_naik]

Hello @RitchieFromParis ,

Thank you reaching out. Can you please confirm if your hub was accessed in last 365 consecutive days as mentioned in FAQ article shared in the link?

Based on your answer, I can forward the data to respective team if further investigation is needed.

[RitchieFromParis]

Hi Aparna, 

It seems to me that yes, in any case it has not been 365 days since I consulted it, I do not understand, is there a policy of closing its Hub if we do not console at Autodesk?

If so, why?

Best and thanks by advance for your reply.

[jorge_garcia · Accepted solution]

Hi @RitchieFromParis,

As the message explains, Autodesk wants to make sure that we don't store data forever if someone is no longer using Fusion so that policy was created for that. All you have to do to make sure data isn't lost is just log in to Fusion before March 30th. Because it's such a critical process I think they will be sending emails a few times before it actually happens like the email you received.

In short, whenever you receive an email like that just log in to Fusion and your data will be preserved.

Let me know if there's anything else I can do for you.

Best Regards,

[rohini_rajputQ8SL7 · Accepted solution]

Hi @RitchieFromParis 

Can you please share the EmailID linked to your Fusion Hub and HubID for the same.
Can you also revert on [email protected].

[RitchieFromParis · Accepted solution]

The problem is under control and I understood where the problem came from, in fact it is an old account of one of my students, and this account has not been consulted for years.

Thank you for your help and sorry, it's my fault.