Cam Preview snowy since last small FUSION Update !

[RitchieFromParis]

Hi all, 

Since the last small update all my CAM PREVIEW project (on all my 30 iMac 27") are snowy ! I'm the only one with this problem ?

[RitchieFromParis]

Hi Helen 

Yes very strange, when you speak about new trail account, you spoke a Mac account ? if yes, yes I can but the tests I did was with a already new account...

And with nothing else that Fusion.

[HelenChen-AutodeskQA]

Hi @RitchieFromParis ,

No, I meant to sign up a new Autodesk account from accounts.autodesk.com and sign in Fusion to double check the new Fusion account. 

Regards,

Helen

[RitchieFromParis]

Hi Helen, 

😩 Sorry I am sometime stupid, ok I will do in a few hours and I let you know.

[RitchieFromParis]

Hi Helen, 

New trial account ! and same !! 😩

[HelenChen-AutodeskQA]

Hi @RitchieFromParis ,

I don't know whether it's might be related to something about high resolution.

But maybe you could check this out?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Per...

Regards,

Helen

[RitchieFromParis]

Hi Helen, 

Already did ! I will give up...

This problem appeared after the 2 last update and with a total new install of MACOS IG SUR and FUSION on a old MacBook Air 2017...

Thanks Helen but I think it's dead for me,  I won't be able to do 3D modeling anymore, don't worry I will use DIPTRACE for that 😩...

[RitchieFromParis]

Hi Helen,

A last test I did, new partition on a iMac 27" and complete Mac OS 11.4 install with ZERO third party softwares... ONLY FUSION.

The problem is the same with another trial Fusion account !!!!! not my official Autodesk account.

It's impossible I am alone across the world with this problem, the tests are made with more 32 Machines 

-30X iMac 27" 2021 (with complete MacOS 11.4 install and only Fusion)

-1X MacbookPro 16" 2020

-1X Macbook air 2018

I am very sorry Helen, but I can't move all the 3D rendering of my 30 students to DIPTRACE it's a fastidious works.

Thanks Helen.

[HelenChen-AutodeskQA]

Hi @RitchieFromParis ,

It's really too wired....

Do you mind trying one more thing? In the CAM preview, click Export image and attach it in your reply？

We'd want to open the exported image in our machine to have a double check if we get it.

So sorry for any inconvenience indeed!

Regards,

Helen

[RitchieFromParis]

Hi Helen, 

Don't worry it's not urgent now because I am on Holidays, but yes very strange.

See the Image Export.

Best Helen and have a good holidays too

[HelenChen-AutodeskQA]

Hi @RitchieFromParis ，

So sorry to bother you in your holiday!

Hope you have a great holiday. 🙂 

Sorry that I didn't make myself clearly, when you are back from holiday could you please export that image from CAM preview, and attach that exported image file (png format) directly in the thread as the attachment?

Enjoy your holiday. 🙂 

Best regards,

Helen

[RitchieFromParis]

Hi Helen, 

Sorry I didn't see the attachment link 😌 the sun is very HARD 😆

No holidays for you ? 

Best and thanks again.

[RitchieFromParis]

Hi Helen, 

Just a small pict of my morning coffee front the beach...A little thought for those who work

Did you receive my last mail and file  ? 

best Helen and have a good day

[HelenChen-AutodeskQA]

Hi @RitchieFromParis ,

Sorry for my late response. 

Yes, I have received your file. And unfortunately we have no clue about what caused that.... There is no luck that we could reproduce this issue by ourselves.

Do you mind we may have a zoom meeting when you have time and we could try on one of the problematic machine to have a check? 

Hope you have a great holiday.

Best regards,

Helen

[RitchieFromParis]

Hi Helen, 

And no worry about your late reply I understand.

Yes why not when I am come back to holidays I will contact you for checking.

Best Helen and have a great holidays too.

[RitchieFromParis]

HI Helen,

ALLLELLLUIIIAAAAAA ! for a total and unknown reason I no longer have the problem !!!!!!! 😎 I just have this message when I OPEN FUSION ( see the screen capture).

I didn't do anything else from our last POST !!!!! may be that Fusion love where I am in holidays...🤣

I just have the strange feeling that there was a RESET of my preferences without me doing anything, because all my canvas colors preferences are changed.

I will do many tests but I just want to tell you thanks for your time and patience.

Thanks Helen I will make some tests and I will accept solution, but if you have any idea about the measse I have at opening...

[RitchieFromParis]

False Joy,

The problem come back !! 😩

I will test and let you know...

[RitchieFromParis]

After many tests with the TRIAL ACCOUNT we created together, it seems to be link to the SIGN IN/SIGN OUT for sure, because the problem appear and disappear when I SIGN OUT to my official account and re-appear when I connect again.

Maybe a clue? ??? we are going forward...

Best Helen

[RitchieFromParis]

I past all this day for understanding, and I am sure now, I can confirm you that the problem appear and disappear when you change the account (Official and Trial test) and you QUIT FUSION.

I was clean my account by backup all my projects so that my official account is totally empty, all the tests was made with a new electronic project each time.

If can help you...

Best

[HelenChen-AutodeskQA]

Hi @RitchieFromParis ,

Hope you have had a great holiday!

So you could reproduce this issue with your official account, and not able to reproduce this issue with your trial account after sign out official account > Quit Fusion > Relaunch Fusion > Sign in trial account?

And your machine connected with a wacom device?

We got one more user's feedback that who have the same issue on Windows OS. So you are not alone now.... 

Regards,

Helen

[RitchieFromParis]

Hi Helen, 

Hope you took some holidays ! thanks for you reply.

Yes when I SIGN OUT from my official account and SIGN IN in my trial account the problem sometime disappear, but I discovered that the problem was very erratic.

I don't have a WACOM machine and I never had one !! but the message the message magically disappeared.

I AM HAPPY to see that I AM NOT ALONE 🤩 and now it's sure that I am not crazy and not alone across the world to have this problem.

I hope that this clue will be useful for you, if I can help !! if you need a beta tester I am ok because when I use a software I test ALL THE FUNCTIONS.

Thanks so mush Helen and I will waiting your return, please let me know when you fix this problem because I have many 3D rendering to do for my students.

Best