Using Fusion 360 online vs Fusion 360 Lab install

[airRPT2H]

,

We recently got the error "Not connected to the Internet" when our students were trying to run fusion 360.  Our external support team have looked at everything that has been recommended using knowledgebase:

Re-installing application, looking at proxy setings, anti-virus settings, Fusion 360 update versions (the list goes on).  We have had the problem for about 3 weeks but even our highly technical support team are scratching their heads.  Finally, a young student started using the online version of Fusion 360  which seems to be working fine.  My rather long-winded question is: In an educational environment (based in the UK) is there any drawbacks using the web/online version against the normal Lab install we have set up?  I really need to know the limitations before I recommend all students ( a few hundred) change to this version whilst our Lab install does not work.  Any help would be appreciated.  Regards,  Tony

[dan.banach · Accepted solution]

Hi @airRPT2H 

Sorry that you’re having this issue. On April 21, 2022 there was an update to Fusion 360 that should address the connectivity issue. Please ask your IT Admin if they can update a computer and verify that the update fixes the issue.

For running Fusion 360 from a browser, there are some limitations, mostly around functionality that Fusion 360 is looking for data on a local drive. Here is a link to an article that has more details Online - Browser access to Fusion 360 FAQ.

Please let me know if this update fixes your issue, and if you have any questions about running Fusion 360 online.

-Dan

[dan.banach]

Hi @airRPT2H 

I wanted to check-in and see if you were able to update Fusion, and did that fix the connectivity issue?

Thanks,

-Dan

[airRPT2H]

Hi Dan,

Sorry for the delayed response.   Yes!  All good once the update had been installed.

Many thanks for the fast response.

Fusion 360 is a great product and our students love it.

Regards,

Tony 

[james.rowlenson]

The link doesn't work. 

[dan.banach · Accepted solution]

Hi @james.rowlenson 

Thanks for letting us know about the URL issue. It has been corrected.

Online - Browser access to Fusion 360 FAQ.

-Dan

[james.rowlenson]

Thank you!