can't acces fusion 360 web app

[Toad128128]

Hello
I am an eligible student, but when I open fusion 360 web app it keeps saying that I need a Education account. Wich I already have. 

[o.briggs]

Hi! Can you please confirm that you have completed the verification process on the Autodesk Education website?

[Toad128128]

See the screenshots for proof

[o.briggs]

Sorry! I completely missed your screenshots the first time around! 

To acquire a Fusion 360 Education license, please try the following.

1. Log into the Autodesk Education site.
2. The get or update your Fusion 360 license; on the Fusion 360 product card click "Get product".
3. Then click "ACCESS"
4. Launch Fusion 360.
5. Sign out and back into Fusion 360
   .image.jpeg

    

    

   Image from iOS (1).jpg

    

[Toad128128]

Already did that, but I saw someone else with the same problem @jrastoke on the same form.

[o.briggs]

@Toad128128 would you be able to show us a screenshot of the error message it is showing you? This is a puzzling one!

[Toad128128]

@o.briggs Ok, here is a screen recodering of the steps that I took and the message I got.

[dan.banach]

Hi @Toad128128 

Thanks for letting us know about this issue. I connected with the team and they confirmed that the Fusion online system experiencing issues and they are investigating. I'll keep you updated.

-Dan

[Toad128128]

Thank you!

[gmelantoni · Accepted solution]

We made a change to address the 504 errors many people were getting, and this change introduced a regression that did not allow users to access Fusion online. 

We reverted the change and this part is fixed. That said, we are experiencing some unnatural slowness to open the landing page. It does load, but takes anything between 30 seconds and one minute. We are looking into it. 

[Toad128128]

Thanks!