Autodesk ID is not authorized???

[Anonymous]

I tried everything what has been suggested:

- sign out and in

- restart the computer, etc.

Nothing works. 

Any idea why?

Cheers,

Kinga

[simona.golisciano]

Hi @Anonymous,

Welcome to the Community!

Have you also tried the additional steps suggested in the following thread:

Autodesk ID not authorised to use the LIVE service

Regards,

[Libei.Wang]

Hi @Anonymous,

Sorry to hear that you are having trouble access Revit Live service.

I checked your account.  It looks like you have made some changes to your A360 account.  I will send you a private message with more details.

Thanks,

Libei

[andrewmga4351]

Libei,

I have the same issue, can you check to see if your fix applies to me as well?

[Libei.Wang]

Hi @andrewmga4351,

I have send you a private message about your account information.

Thanks,

Libei

[Anonymous]

Hi Libei,

The previous issues has been sorted by Autodesk Team. As mentioned 2 merged A360 accounts were causing the problem.

After the fix I was successful to export 1 revit model to Live. 

Today I'm experiencing further issues. The error occurs when uploading the model to Live (at approx 7% through the upload). 

I don;t know what may be causing this. 

I've log out from A360, cleaned the model, restarted the computer, even updated Revit 2017 and turned off my firewall

Attached is the logs - one from today and one from yesterday in case they show something different. 

Are you able to help me to keep going ? I've a few clients waiting to walk though the design.

Many thanks 

Kinga

[Libei.Wang]

Hi @Anonymous,

Do you use central model with your Revit Project?  If yes, the workaround is:

1. Detach from central model.

2. Save the Revit project locally; then send the project to Revit Live service.

Can you give it a try and let us know how it goes?

Thank you,

Libei

[Anonymous]

Hi Libei,

I use central model only. I don’t do anything different to what I’ve done previously.

I still don’t know what the issue may be?

Do you have any other idea?

Is the Revit Live supporting Revit (LT) 2017?

Maybe some sort of update (Live editor) are needed?

I use version 1.8.0668

It’s soo annoying that every time I try to export from Revit to Live, I’m having some sort of issues .

I hope you can help. Thank you

Kinga

[amocampo]

Libei,

I am having the same issue while trying to use Autodesk Live.

I hope you can help me too.

Thanks.

[Libei.Wang]

Hi @Anonymous,

I agree with you that this workaround is not convenient.  have forwarded your issue to dev team.  I will keep you posted.

Best regards,

Libei

[Libei.Wang]

Hi @amocampo,

Welcome to the community.

Can you attached a screenshot of the message you got?  That can help us debug the problem.

Thank you,

Libei

[amocampo]

Hi Libei,

Sometimes the Error says my ID is not authorized to use the service and sometimes it just plain don't recognize the subscription and says that I have no Job left in my trial. 

Thanks.

[Libei.Wang]

Hi @amocampo,

I have doubled checked your account.  You have used all your trial credits.  That's why you cannot access Revit Live service anymore.  You can subscribe to Revit Live to continue using it.

Have a good day,

Libei

[amocampo]

Libei,

Hi! Regarding that Autodesk Live was recently included in the Building Suite Package which gives us full subscription for Autodesk Live under our License.

All the users under our license was able to use Autodesk Live with full Subscription except me.

Thanks.

April

[Libei.Wang]

Hi @amocampo,

I will send you a private message about your account setting.  Please check your inbox.

Thank you,

Libei

[Anonymous]

@Libei.Wang

I was wondering if your team came up with any solutions.

It has been 2 weeks since my clients waiting for VR walk through. 

Many thanks

Kinga

[Keith_Wilkinson]

Same issue here despite having subscription - I get the message below;

Can someone please advise ASAP as I need to get info out by close of play today (UK time)

Cheers

K.

[Libei.Wang]

Hi @Keith_Wilkinson,

I checked your account, and all looks good.  Can you sign out from Revit and sign back in?  If the problem persists, can you let me know at when (date and time) you go live?  This information can help me debug.

Thanks,

Libei

[li0nx]

I am having the same issue. Please, help. 

[Libei.Wang]

Hi @li0nx,

Welcome to the community.  Thank you for reaching out to us.

Can you sign out from Revit the start Go Live?  You will be ask to sign in to continue.  Sign in again and then Go Live.

If you still get the "your user account is unauthorized" message, can you give me your email address through private message?

Let me know if this helps.

Libei