Why am I getting this black box?

[Anonymous]

Whenever I try to draw a shape, in this case cube... why does this annoying black box appear?

How on earth do you contact customer services/technical support, Autodesk have the worst usable website ever?!

[Anonymous]

another screenshot

[Anonymous]

Worth noting it was absolutley fine for days... have a ton of memory and cpu - diagnostic info below.

[GPU Information]
GPU Device: AMD Radeon HD 6770M
GPU RAM: 512 MB

[Graphics Effects Settings]
Anti Aliasing: Off
Ambient Occlusion: On
Object Shadow: Off
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Normal
Transparency Effect: Better Performance

[Notes]
The effects could slow down the graphics rendering; try to limit them for optimum performance.

[Limit all effects to provide optimum performance]
Off

[baribak]

Hi,

In the Graphics Diagnostics check the box at the bottom marked "Limit all effects to provide optimum performance".  See if it helps "remove" the black box.

Also, if this is on a Windows system try changing the Graphics driver being used. To do this in Fusion go to the Preferences dialog > General > Graphics driver. If DX11 is selected try changing to DX9.

Finally, always ensure the video driver is current. Check the manufacturer's website.

Hope this helps.

Regards, KpB

[Anonymous]

As I mentioned this was working fine it is only today it seems to be an issue, nothing has changed configuration wise.

I ticked the box you mentioned and it has made no change I am afraid.

I am using a MAC.

Any more suggestions - this is driving me bonkers...

[Anonymous]

Anyone? 

Does anyone know how to actually contact customer support - they have made it impossible via their website by creating a tardis of deep links so you cannot find a single contact detail, its awful!

This software which I now have 3 models in is impossible to use.

Done an uninstall and re-install not that it actually seems to uninstall as it still retiained my cloud login upon re-installing. Incidently it made no difference I am still getting the black box.

[GPU Information]
GPU Device: AMD Radeon HD 6770M
GPU RAM: 512 MB

[Graphics Effects Settings]
Anti Aliasing: Off
Ambient Occlusion: Off
Object Shadow: Off
Ground Shadow: Off
Ground Reflection: Off
Selection Display Style: Simple
Transparency Effect: Better Performance

[Notes]
The effects could slow down the graphics rendering; try to limit them for optimum performance.

[Limit all effects to provide optimum performance]
On

[chengyun.yang]

Hi, 

Do you see this issue in a new document or you just see it in this specific document? If it is specific to this document, then can you try to turn off all the bodies/sketches/canvas to see if it disappears? 

Thanks

Chengyun

Fusion Team

[Anonymous]

It is in all my documents.

[Anonymous]

I am now getting the same issue on my Macbook air, has an apple update messed up?

Can I actually get a number to call someone on? Whats the point in paying for a subscription that doesnt work?

---

@Anonymous wrote:

Anyone? 

Does anyone know how to actually contact customer support - they have made it impossible via their website by creating a tardis of deep links so you cannot find a single contact detail, its awful!

This software which I now have 3 models in is impossible to use.

Done an uninstall and re-install not that it actually seems to uninstall as it still retiained my cloud login upon re-installing. Incidently it made no difference I am still getting the black box.

[GPU Information]
GPU Device: AMD Radeon HD 6770M
GPU RAM: 512 MB

[Graphics Effects Settings]
Anti Aliasing: Off
Ambient Occlusion: Off
Object Shadow: Off
Ground Shadow: Off
Ground Reflection: Off
Selection Display Style: Simple
Transparency Effect: Better Performance

[Notes]
The effects could slow down the graphics rendering; try to limit them for optimum performance.

[Limit all effects to provide optimum performance]
On

---

---

@Anonymous wrote:

Anyone? 

Does anyone know how to actually contact customer support - they have made it impossible via their website by creating a tardis of deep links so you cannot find a single contact detail, its awful!

This software which I now have 3 models in is impossible to use.

Done an uninstall and re-install not that it actually seems to uninstall as it still retiained my cloud login upon re-installing. Incidently it made no difference I am still getting the black box.

[GPU Information]
GPU Device: AMD Radeon HD 6770M
GPU RAM: 512 MB

[Graphics Effects Settings]
Anti Aliasing: Off
Ambient Occlusion: Off
Object Shadow: Off
Ground Shadow: Off
Ground Reflection: Off
Selection Display Style: Simple
Transparency Effect: Better Performance

[Notes]
The effects could slow down the graphics rendering; try to limit them for optimum performance.

[Limit all effects to provide optimum performance]
On

---

[baribak · Accepted solution]

Hi Gary,

Feel free to reach out to me at kevin.baribault@autodesk.com with a contact number and time where we can work on resolving this issue.

Also, are you getting this with just Fusion or with all apps?

Regards, KpB

[baribak · Accepted solution]

Issue was resolved by using the command line to reset the options.

options.reset

options.save

Currently being investigated but suspicion is a mixed use of inches and mm.

Regards, KpB

[NicolasXu]

Hi Gray,

We looked into the Diagnostic Log Files. From the option file, the grid spacing was set to a very tiny value (0.01mm) somehow. The grid is too dense, therefore, looks like a black box.

The options file is under: \Neutron Platform\Options\[AccountName]\NGlobalOptions.xml

The corresponding UI dialog could be:

The default grid setting is Adaptive. It explains why resetting option works for your case. 

Best Regards,

[NicolasXu]

Hi Gray,

Could you recall if you have once changed the grid setting before encountering the problem?

Another potential cause is the option file was corrupted somehow. I will try it more and see if I could reproduce it. Any additional information around what options had been changed before seeing this behavior would be much appreciated and could help the investigation.

Best Regards,