Version Update Error

Version Update Error

KhaiE
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Version Update Error

KhaiE
Enthusiast
Enthusiast

 

 

Ive tried deactivating antivirus, and still get the following error upon startup of fusion (error log attachd)

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James.Youmatz
Autodesk Support
Autodesk Support

Hi @KhaiE,

 

Thanks for sharing the log. From it, I see the following error:

 

_ctypes.COMError: (-2147024864, 'The process cannot access the file because it is being used by another process.

If I had to guess, something must be open that is not allowing this update to complete. A good idea might be to try restarting your computer and then opening Fusion and see if the update gets pushed through. If not, let me know and we can try a few other things. 

 

Thanks,



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
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