Unresolved Component

[tigertooth4]

Hi,

Recently I got this error quite often. Usually happens when I change back and forth between offline / online modes or the network connection is not good.

Some linked components randomly lost. My workaround was to delete the errored components and and them back again. But ... it is pretty annoying. I found someone mentioned they have the same problem.

So would it possible to know why ? And how to fix it?

Thx!

[ahsan.autodesk]

Hi there,

Sorry to hear about this issue. Since it is repeatable for you, I would like to work with you and try to understand/fix the issue. To begin with, can you please share your diagnostics files? Also, it'll be great if you can share your project with me: ahsan dot ali at autodesk dot com.

Appreciate your help
Thx
Ahsan

[tigertooth4]

Hi @ahsan

Sure! I just send you an email. Can I send the whole package of diagnostic .zip file to you? Via email? 

Best,

XJ

[ahsan.autodesk]

Thanks for the email and the data set. We'll investigate the issue and get back to you soon. Please do send me the diagnostic files through email too.

Regards,
Ahsan

[ahsan.autodesk]

Hi there,

Thanks for the diagnostic files. I'm seeing that a lot of the web service calls are repeatedly failing for you. As you mentioned, this could be attributed to the flaky network. May I suggest that you switch over to manual Offline mode (through the "Work Offline" command), and only come to online mode when needed.

The design you sent is already in an unresolved state. Is it possible for you to send me the previous version of that file?

Thx
Ahsan

[tigertooth4]

Hi Ahsan,

Unresolved component appears again in one of my other design. This time network conditions are good.

This time I just updated Fusion360 according to the update notification and restarted. 

Then I saw some references are missed in my other design. Sigh...

I'll send the diagnositc file .

Thx!

XJ

[tigertooth4]

Hi Ahsan,

I noticed the unresolved component will show in the design's children list, like so:

but it will not be openned if I click the link, error message shows like: 

Hope it helps.

Best,

XJ

[ahsan.autodesk]

Hi there,

We've identified a potential problem when downloading files with Chinese characters. Now, certainly it doesn't happen with all files with Chinese characters. Only with some specific ones. However, we're yet to narrow down on what causes this. If you notice this issue always with a specific set of files, please do let us know. We're going to investigate a fix in a forthcoming release.

Sorry about the trouble and thanks for your patience.

Ahsan

[IbrahimAltiay]

Hey Ahsan,

I've also run into this issue, although I don't have any special characters in my file names. I ran into the issue yesterday when the update was being made and I had to go offline.

I've attached the diagnostics, I hope that they help you in finding a solution.

In the mean-time, I've promoted the previous version and the references are not broken in it. I'll have to just redo a bit of the work but thankfully not much.

Thank you!

Ibrahim

[ahsan.autodesk]

Hi there,

Thanks for reporting the issue, and sorry about the trouble.
Can you tell me which file you were trying to open when you saw this issue? From one of the log files, it appears this happened when you were trying to recover the file "ichi-refresh-ALPHA5".

Regards,
Ahsan

[IbrahimAltiay]

Hey Ahsan,

Yeah the file is ichi-refreshALPHA5. Version 18 is fine, while v19 has the corrupt references.

Thanks,

Ibrahim

[ahsan.autodesk]

Hello XJ,

Sorry for the delayed response, but we've been working on your issue in the past week or so. We've identified the reason why your assembly has unresolved components. Here is a likely scenario:

- Open an assembly
- Assume the network is bad, due to which there was a problem downloading one of the referenced files
- The assembly opens with a warning about an unresolved component
- Ignore the warning, edit the assembly and save
- Close and reopen

The assembly will now open in an unresolved state even if the network connectivity is good.

Unfortunately, saving the assembly in an unresolved state will permanently leave that assembly in an unresolved state. We're debating whether to disable save on such assemblies, or simply warn the user about it, but still allow him to save it. Let us know your thoughts.

At this point, unfortunately, your bad assembly cannot be repaired. Our apologies for the inconvenience. I hope you'll be able to continue by promoting a previous version.

Thx
Ahsan

[tigertooth4]

Hi Ahsan,

Thanks for the reply!

I personally incline to give user a warning about the potential risks. 

The newest update claimed a fix for the unresolved component problem. Let's see if 

it is fixed. But I learnt from forum, that one should keep components a linked one only 

if it is really necessary. Otherwise just break the link. So I'm keeping this as a principle for

assembly. 

BR,

XJ

[ahsan.autodesk]

Code has now been added in Fusion to detect these situations (where we have unresolved components) and warn the user when (s)he tries to save/save-as/export the file. The user will then have the choice to cancel out of the save. Thanks for the inputs.

[tigertooth4]

Thanks very much for all the efforts!!

BR
XJ

[7sixtwo]

im having the same problem but in all english, suddenly 80% of my work is unresolved and if i do anything weeks of work will be lost. why is this happening?

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@tigertooth4 wrote:

Hi,

Recently I got this error quite often. Usually happens when I change back and forth between offline / online modes or the network connection is not good.

Some linked components randomly lost. My workaround was to delete the errored components and and them back again. But ... it is pretty annoying. I found someone mentioned they have the same problem.

So would it possible to know why ? And how to fix it?

Thx!

---

[ahsan.autodesk]

Hi @7sixtwo,

Can you please send me your diagnostic log files? They will help understand the problem better. Refer to this article: https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

Thx