unable to open files from cloud

[michael.k.jansen]

I would like to be able to work on my files this weekend for a client, but I am unable to open any of the files from the cloud, or indeed save anything back.

The message I am getting in the data panel is "open is unavailable".

Also, the A360 control panel cant open anything either.  the error message is "Firefox can't find the file at fusion360://userId=mikejansen@bigpond.com&permalinkId=https://myhub.autodesk360.com/ue29fcea1/xdio/permalink/XD919a0QTf3c32634dcfa4d9ff0ff0ce8874&hubId=ue... case version 6 60mm post."

Is this related to cloud maintenance, or is there a deeper ploblem?

Any assistance greatfully recieved.

BTW, i do love this program, and dont hestiate to recommend this to anyone in my field of engineering PD.

Cheers

Mike

[daniel_lyall]

theres a update today

[michael.k.jansen]

Great, thanks Daniel.

Any timeframe on completion?  I am keen to crack on.

[charegb]

Hi Mike,

If you are still seeing this issue, please send the Diagnostics logs from Fusion, which can be found under the help menu. You can attach them here or send a personal message to me.

Thanks,

Bankim

[michael.k.jansen]

Thanks Bankim. Still not working this morning, so i have attached the diagnostic file as requested.

I am sure there is a solution somewhere, and I do appreciate the help.

BTW, i did try a delete and fresh instal of Fusion360, which did speed the application up a little, but did not chnage the error state!

cheers

Mike

[charegb]

Thanks Mike.

From the logs it seems like an explicit relogin will fix the problem. 

Launch Fusion, go to the user profile at the top right of the screen and logout. Fusion will prompt you to login again. Once you do this, you should be good to go.

Let us know if that worked!

Thanks,

Bankim

[michael.k.jansen]

Thanks Bankim for checking this out.

(I am in Australia, hence the long time delay between our messages...)

I signed in and out this morning as requested, and now I seem to be able to open the files again.  There is a queue of around 5 drawing files and 1 model uploading as I left this morning, but it seemed very slow, but it was working.  This might be a symptom of both bandwidth and cloud.

For now, it seems to be working, and I will check again when I get home this afternoon. 

Thanks for your assistance.

Cheers

Mike

[michael.k.jansen]

Sorry Bankim, I need some more help / advice.

I can now open files (thank goodness), but the save back to the cloud is very very slow.

I have attached a diagnostic file again, but I am worried that it might be a particular model.  My technique needs a little refinement - I have the results i need no problem, but there is a very long timeline resulting from many interations.

I can probably link you in A360 if that is any use in diagnosing the potential issue.

any advice well recieved as always!

cheers

Mike

[charegb]

Hi Mike,

I'm glad you can access your data now! Our engineering team is taking another look at the logs for the save performance issue, stay tuned.

Thanks,

Bankim