Problems with syncing files

[dm733]

I cannot upload nor download any files to and from the cloud. The models are saved locally, but I always get an error when I try to upload files. I followed the instructions suggested in the following posts:

https://knowledge.autodesk.com/support/a360/troubleshooting/caas/sfdcarticles/sfdcarticles/Difficult...

and 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

None of the suggested solutions worked. Do you have any other suggestion?

I'm working on a MacBook Pro and a Mac Mini. It works fine on the Mac Mini and it was working on both a month ago.

Attached please find the log files.

Best,

Daniel 

[BrettWright]

HI Daniel,

To be sure that you've gone through the below test, and included all the right files for our team to review if the logout/login doesn't work, can you please review the below as well?

This will help us a lot 🙂

_____________________________________

If you're having troubles with your Sync and A360 Drive working properly, there are a few things to cover, see below.

Is your A360 Desktop "sync" installed properly, and do you have the most up to date version?

• A360 Desktop "sync" cannot just be installed on its own.
• It has to be installed along with your install of any AutoCAD based vertical product or Inventor. No other products work with A360 Desktop 'sync'.
• If you didn't install A360 Desktop "sync" when you did the install of your product, launch Setup,and make sure the "sync" option is selected.
• After you confirm the install, then check HERE to be sure you have the latest copy of A360 Desktop "sync" installed.
• If you're using 2016+ product, you first have to do a SAVEAS to point your save (just the first time) to the right local A360 Drive folder in order for it to sync to your online Drive. (the "autosync" function isn't available in AutoCAD based products past 2015 version) 

If you've confirmed that you installed A360 Desktop "sync", yet it's not working properly, proceed to the below.

• Review "Sync" document to log out of A360 Drive, reboot your machine, then log back in to see if that resets "sync" for you.
• If the logout/login doesn't work, then zip up and send us your log and database files, see linked document that walk you through how to find them and email them to us at askteam@autodesk.com. 
• Sync and Log file documents linked HERE

[BrettWright]

hi Daniel,

I'm going to move this thread over into the Fusion Forum so that we can leverage that team as well here for this request since to do with Fusion.

stay tuned,

[innovatenate]

I can see there is one file stuck in the upload queue (***/Application Support/Autodesk/Autodesk Fusion 360/***/W.login/Q) at the moment.

20170704T092333 E
Call to OSSService::uploadFile failed with Status: Forbidden. Result Code: 403. extraInfo:***/Application Support/Autodesk/Autodesk Fusion 360/***/W.login/Q/2fa28971-44f0-4a25-bae6-022ac49243c0.f3d, ossUrn=urn:adsk.objects:os.object:wip.dm.prod/e91fc73c-cd9b-4d6d-b1e7-5c8f7d438196.f3d
20170704T092333 I 1499156612556 1499156612941 5242880 8 16 1800000 urn:adsk.objects:os.object:wip.dm.prod/e91fc73c-cd9b-4d6d-b1e7-5c8f7d438196.f3d 768191 403 Forbidden
20170704T092333 E Upload failed. Original File: _Cell v0 v0 v0 v1 v1 v1, Queued File: 2fa28971-44f0-4a25-bae6-022ac49243c0.f3d
20170704T092333 W Upload failed. Original File: Cell v0 v0 v0 v1 v1 v1 v1

Did you try option 3 in the below link to manually clear the queue? 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

I note that you may be able to export a local archive of the design for safe keeping, before manually clearing the upload queue.

I hope this helps.