If you're having troubles with your A360 Desktop Sync and A360 Drive not working properly, there are a few things to cover, see below.
Is your A360 Desktop "sync" installed properly, and do you have the most up to date version?
- A360 Desktop "sync" cannot just be installed on its own.
- It has to be installed along with your install of any AutoCAD based vertical product or Inventor. No other products work with A360 Desktop 'sync'.
- If you didn't install A360 Desktop "sync" when you did the install of your product, launch Setup, and make sure the "sync" option is selected.
- After you confirm the install, then check HERE to be sure you have the latest copy of A360 Desktop "sync" installed.
- If you're using 2016+ product, you first have to do a SAVEAS to point your save (just the first time) to the right local A360 Drive folder in order for it to sync to your online Drive. (the "autosync" function isn't available in AutoCAD based products past 2015 version)
If you've confirmed that you installed A360 Desktop "sync", yet it's not working properly, proceed to the below.
- Review attached "Sync" document and follow all the instructions for how to log out of A360 Drive, reboot your machine, then log back in to see if that resets "sync" for you.
- If the logout/login doesn't work, then send us your log and database files that the other attachment walks you through how to pull, zip them up and email them to us at askteam@autodesk.com.
Thanks,
Brett Wright
Community Manager
