Problem with step files

[rjeAT6XG]

I'm trying to get a part quoted for CNC with JLC PCB.  The upload kept failing.  I contacted their customer service and they told me the problem was that the file contained multiple bodies.  When I open the same step in Fusion, it shows just the one body that I had intended to export.  Has anyone had an error like this?

I did try moving the body to the root of the file and deleting the empty component, but that doesn't seem to make a difference.

Also, I've made this part by cutting with another body.  I wonder if somehow that subtracted body is causing an issue.

Lastly, I can't share the file as this is proprietary company data.

[TrippyLighting]

You should be able to share your fully expanded browser structure (screenshot) . If there are more than one bodies folder, with more than one body in it, then "they" are correct.

[rjeAT6XG]

There is only one body shown.

[HughesTooling]

When you export are you right clicking the Base Holder component and selecting export from the right click menu? This should give you a STP file with just the body. If you export from the file menu it might be reported as an assembly by other programs.

[rjeAT6XG]

Tried right-click export.  Same result.

I also tried to export as an iges, import into Fusion and export as a .stp, but that isn't successful either.

[TrippyLighting]

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@rjeAT6XG wrote:

There is only one body shown.

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And that is the entire browser?

Usually the root component of a design is not grounded to the parent, but your BASE HOLDER is. 

[HughesTooling]

@rjeAT6XG Have you tried a real simple test? Start a new design add just a box, no components, nothing else and export.

[rjeAT6XG]

I have five other components that I've exported and they worked properly.  2 components from this same design.