Problem down loading November update

[Anonymous]

when I open 360 I get a message to down load lattest upgrade (November) but when I click ok or try to cancel the notice I get a CX Freeze Python Error message I also get this message when I try to uninstall Fusion 360 it also causes my PC to Become frozen and I have to reboot any one have any ideas

cheers BIll

[James.Youmatz]

Hi @Anonymous,

Just to check are you using a Mac by any chance? So far I have seen a few issues with Mac and the November update. By cleanly uninstalling and reinstalling Fusion 360, those users were able to fix their issues. Hopefully this will be able to help you as well. To complete a clean uninstall please follow the instructions in the link below. Make sure to follow as many of the instructions as you can. It is possible that the guide tells you to delete a folder that may not exist on your computer, that is okay just delete all the ones you possibly can that it tells you to. Also, please note, if you have any Offline work you completed in Fusion 360, it will get deleted as a result of the Clean Uninstall, so make sure to back up those files.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-do-a-clean-uninstall-of-Autodesk-Fusion-360.html

Then, restart your computer to ensure that you killed any running Fusion 360 processes and upon restart visit the link below to download Fusion 360. Even though it says it is the trial version, once you sign into your account your correct entitlement will take place.

http://www.autodesk.com/products/fusion-360/try-buy

Thanks,

[ting.lu]

Hello,

Sorry to hear about your troubles!

Can you attach all autodesk.webdeploy.streamer.log* files located in below folder to us?

Windows: %localappdata%\Autodesk

Mac: ~/Library/Logs

After that, can you give the suggestion in the bellow forum post a try?

http://forums.autodesk.com/t5/design-validate-document/error-cx-freeze-python-when-uninstalling-fusi...

Let us know if you have any questions! I hope this helps!

Thanks,

Ting.

[Anonymous]

H,i thank you for responding, No its not a Mac
and I will try the uninstall and reinstall and see how it goes
thanks autodog5

[James.Youmatz]

Hi @Anonymous,

Just wanted to check in and see if you were all set! If not, please go ahead and send us your log files according to @ting.lu instructions above!

Thanks,

[Anonymous]

Hi James I tried to uninstall as per instruction windows control panel / uninstall but this just brings up the CX Freeze Python error in main script message and I cant go any further I have already deleated the desk top icon and menue shourt cut but still no joy this all started when autodesk sent the November update mesage !!!!! HUGH PROBLEM

[James.Youmatz]

Hi @Anonymous,

Just to check - so the only steps you performed were the Windows Control Panel uninstall and removing the desktop icon? Did you also delete the folders/files that the guide instructed on? If you would like some help performing those steps, send me a PM and I would be more than happy to have a remote session with you and perform the full clean uninstall and see if that fixes the issue. According to other users, this solution seemed to help.

Thanks,

[Anonymous]

Hi Jame still no luck I have tried the tips in the links

1/ Turn of windows defender ( it was already off )
2/ Download Visual Studio Update 4 ( but a a message set up blocked or
does not apply )
3/ Also turned off my internet fire wall in my Kaspersky internet sucurity

and re tried to uninstall in control panel

can not find Autodesk or fusion 360 in the C directory folders ?

Still need your help

regards autodog5

[James.Youmatz]

Hi @Anonymous,

Just sent you a private message regarding this. I'm trying to set up a phone call with you to get a little more information if possible. 

Thanks,