Not able to go online

[Anonymous]

Im not able to switch off offline mode. Cant work online or save files on the cloud. I have the student version. Please help. I have attached the diagnostic log files below. Please answer in english.

[Mike.Grau]

Hi @Anonymous,

Thank you for posting your question in the Forum. Could you might re-attach the log files to your post?

You might know the knowledge article "How to manually collect the log files" with the link here.

Thanks, 

[Anonymous]

Hey! I have uninstalled fusion 360 just to see if it might work on
reinstalling. But it didn't. I have attached the log files. Please tell if
that is not the required log file. That is the only .log file I was able to
find.

[Mike.Grau]

Hi @Anonymous,

Thank you for keeping us updated.

Maybe some of the folders are hidden by default and you would have to unhide them before to find the files.

Could you please send the App and Install log files via private message? Somehow I can not see the attachement of the file.

Would you might try a clean uninstall with the link here.

This will make sure that you start with clean installation.

I hope this information helps. Keep me updated.

Thanks,

[Anonymous]

I am done with the steps for clean uninstalling of fusion 360. I am still
not able to install the software. Please share your email ID so as to allow
me to send you the log files.

[Mike.Grau]

Hi @Anonymous,

Thank you for sharing the *.log file. I could see that Fusion can not access the internet because a Proxy server is blocking the connection.

Do have this issue only on the computer or laptop with the windows operating system you´re working on?

Could you perhaps do a quick test if the internet connection allows the computer to communicate with the Autodesk server?

To Do This, you can follow these steps:

 
On Windows:
1. Launch the command prompt (C:\WINDOWS\system32\cmd.exe)
2. Type "Ping dl.appstreaming.autodesk.com" (No quotes) and press Enter


On Mac OS:
1. Launch the Terminal (~/Applications/Utilities/Terminal.app)
2. Type "ping -c 5 dl.appstreaming.autodesk.com" (No quotes) and press Return

The results should include time for each data packet sent or include a failed error message

Please, let me know what is the outcome? 

[Jaeger1787]

I have a similar problem.  Waking Fusion 360 from sleep, I received a message that I am working offline.  Everything in my drawing has frozen, but my Internet connection is working, I can open webpages and receive emails. 

I went to the command.exe file and ran the ping check.  This is the outcome:

C:\WINDOWS\system32>Ping dl.appstreaming.autodesk.com

Pinging e8598.g.akamaiedge.net [23.43.77.230] with 32 bytes of data:
Reply from 23.43.77.230: bytes=32 time=9ms TTL=55
Reply from 23.43.77.230: bytes=32 time=9ms TTL=55
Reply from 23.43.77.230: bytes=32 time=8ms TTL=55
Reply from 23.43.77.230: bytes=32 time=8ms TTL=55

Ping statistics for 23.43.77.230:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 9ms, Average = 8ms

C:\WINDOWS\system32>

How do I get Fusion back online?

[Jaeger1787]

Closed Fusion down.  Waited 30 minutes and reloaded the program.  I can now open the drawing and manipulate it.  However, the thumbnails in the data listing/browser, have disappeared.  How do I get them to show up again?

Bucklnwr.