Lower version upload not finishing

Lower version upload not finishing

TrippyLighting
Consultant Consultant
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Message 1 of 5

Lower version upload not finishing

TrippyLighting
Consultant
Consultant

I worked offline yesterday during the mainenace period.

When going online again, as expected, Fusion 360 started uploading the svaed versions. Vrsion 19 uploaded fine (I am now n V20),

but version 18 does not ever complete:

Screen Shot 2016-01-24 at 9.45.40 AM.png


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393 Views
4 Replies
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Message 2 of 5

kris_berg
Alumni
Alumni

Hi @TrippyLighting,

Sorry to sound like a broken record, but can you send me (kris.berg@autodesk.com) your log files.  I will start investigating them when I receive them.

 

Thank you,

Kris Berg

Fusion 360 Development


Kris Berg
Senior Software Architect - Autodesk
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TrippyLighting
Consultant
Consultant

Done!


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Message 4 of 5

kris_berg
Alumni
Alumni
Accepted solution

Hi @TrippyLighting,

After looking at the logs and additional data, we believe it is just an issue with the UI and not an issue with the upload of the file.  To workaround the issue, make sure you do not have any active uploads (other than the falsely reported v18) and close Fusion 360.  Then in Finder go to: 

/Users/<your user name>/Library/Application Support/Autodesk/production/JobManager360/<some random letters and numbers> and delete the files "jobs.json" and "jobs.json.lck".  You can then relaunch Fusion 360.  Let me know if this doesn't fix the issue or you need additional help.

 

Thank you,

Kris Berg

Fusion 360 Development


Kris Berg
Senior Software Architect - Autodesk
Message 5 of 5

TrippyLighting
Consultant
Consultant

Hi @kris_berg,

 

That fixed the problem. Thanks!


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