Lost files AGAIN!

[Anonymous]

One reason I stopped using a competing piece of software a few years ago was because the program would randomly crash and lose all of my CAD/CAM work. Well, Fusion is apparently doing something similar. 

This is the third time I have worked with Fusion creating a project over the course of days only to find it completely missing. The file itself exists, but all data is missing. This last missing file is a serious blow as I worked hard on the project. Now I'm wondering why I'm even using Fusion if this is a persistent problem. 

1. Has anyone else had this problem? 

2. Is there any way to save my work so that Fusion can't randomly delete it? 

3. Is there any way to recover my lost work? 

I'm seriously losing my motivation to continue down this road. So many problems plague this software...

[ahreum.ryu]

Hi @Anonymous, 

We apologize that you are experiencing this issue. 

Can you find your file through A360? or Data Panel in Fusion 360?

Would you mind accessing this website through Web browser? myhub.autodesk360.com Can't you find your file there?

Fusion 360 save the files on local machine when you save. Are you able to find your file? 

Window

C:\Users\USERNAME\AppData\Local\Autodesk\Autodesk Fusion 360\Your ID\W.login
C:\Users\USERNAME\AppData\Roaming\Autodesk\Autodesk Fusion 360\Your IDCrashRecovery

MAC
Macintosh HD\user\USERNAME\Library\Application Support\Autodesk\Autodesk Fusion 360\Your ID\W.login and CrashRecovery

MAC-AppStore version
Macintosh HD\user\USERNAME\Library\Containers\com.autodesk.mas.fusion360\data\Library\Application Support\Autodesk\Autodesk Fusion 360\Your ID\W.login and CrashRecovery

Hopefully, you will be find your model over there. Please let me know whether you find it. 

I look forward to your reply. 

Many thanks, 

[Anonymous]

The "file" is there, but the work is gone. The file is nearly empty even
though I spent three days building everything from design through all of
the CAM. It took a long time because there were so many objects. I will
start over tomorrow in Rhinoceros and wait until someone can verify that
Fusion 360 is reliable. This is the third time this year I have lost my
work in Fusion.

[Anonymous]

The "file" is there, but the work is gone. The file is nearly empty even
though I spent three days building everything from design through all of
the CAM. It took a long time because there were so many objects. I will
start over tomorrow in Rhinoceros and wait until someone can verify that
Fusion 360 is reliable. This is the third time this year I have lost my
work in Fusion.

[ahreum.ryu]

Hi @Anonymous, 

I'm so sorry about that. if you set the Automatic Recovery Save time interval in Preferences. it should be saved... but Didn't it work although you set a short time?

At least it's saved one time to recovery file. 

When was crashed, have you tired this? How to open a crash Recovery File in Fusion 360. if it didn't, I think I need to ask Development team. could you share "Diagnostics log file" (click question mark on the right up side)

Additionally,If you don't want to lose your data.. it will appreciate if you can save after you modify few things. (I used to click the save the button as a habit )

Many thanks, 

[mroek]

@Anonymous:

Since you worked on this for three days, I gather you reopened your file several times during this time period? And then suddenly one time it opens but the data in it has been lost?

[Anonymous]

The file was open the entire time. I never closed it.

[Anonymous]

The file was open the entire time. I never closed it.

[Anonymous]

Okay, so you're telling me this is my fault because I didn't set an
autosave time? Really?

Fusion is the only software I have had this problem with and setting an
autosave would be great if I had known this was a requirement. The
developers don't include this options standard?

[Anonymous]

Okay, so you're telling me this is my fault because I didn't set an
autosave time? Really?

Fusion is the only software I have had this problem with and setting an
autosave would be great if I had known this was a requirement. The
developers don't include this options standard?

[mroek]

@Anonymous:

No, I don't think that's what she is saying, she's just pointing out that autosave could potentially have saved the day for you.

Other than that, I'd strongly advice that you get into the habit of explicitly saving your work as you go along, just for peace of mind. And also, that makes it easier to go back to an older saved version should you discover that you had gone down the wrong path while working. Out of curiosity, do you have a UPS powering your computer? If not, how do you have the nerve to not save your work for days, as a power loss/fluke would then be rather catastrophic?

Please don't get this the wrong way, I'm not saying it is OK that Fusion lost your work, I'm just saying that you might have something to gain from revising the way you work. Any software can crash, although some are less prone to do so than others.

[Anonymous]

I DID save my work every few hours. Now it is gone. This has happened
before.

[mroek]

@Anonymous:

Ok, then I misunderstood. I thought you had worked on the file, keeping it open for days without saving. Sorry about that.

[Anonymous]

I simply want to use Fusion 360 without the concern that my work will be lost. Considering this has happened multiple times, I'm moving everything back to Rhinoceros and RhinoCAM, which worked just fine. BUT I would really like to use Fusion when they get the bugs worked out. 

[Anonymous]

---

@mroek wrote:

@Anonymous:

Since you worked on this for three days, I gather you reopened your file several times during this time period? And then suddenly one time it opens but the data in it has been lost?

---

There was an update and the file was lost when I opened Fusion after the update. 

[HughesTooling]

@Anonymous were you online when you made the saves and does the file have any previous versions when you click on the "i" in Fusion's data panel?

Mark

[HughesTooling]

@innovatenate can you help with this.

---

@Anonymous wrote:

---

@mroek wrote:

@Anonymous:

Since you worked on this for three days, I gather you reopened your file several times during this time period? And then suddenly one time it opens but the data in it has been lost?

---

There was an update and the file was lost when I opened Fusion after the update. 

---

[innovatenate]

@Anonymous If you used the save command, the applog files contain a record of what has been saved and sync'd with the cloud.

Could you post a copy of your diagnostic log files along with the name of the design of interest?

The auto-save does have a default interval set by default. There may be something in the recovery (see below) directory that may be useful. 

Above you mentioned that the "work is gone." Can you be more specific about what that means? Does that mean that you're missing components or that the toolpaths are no longer generated? I don't understand what is missing, exactly.

From your description, it sounds like the design is there and not lost. Thanks in advance for the clarification.

Does the version that is there look like a previous version of the design? Could you have accidently promoted a previous version or something?

You can learn about working with versions in Fusion in the below link.

help.autodesk.com/view/fusion360/ENU/?guid=GUID-16B4A3A9-9188-4193-95CD-00371D595EC0

Do you know if there are pending uploads that need to be synced with the cloud from a particular computer?

Have you checked the upload Q folder?

Have you check the recovery folder?

Is the design just missing toolpaths?

I'd also note in the CAM workspace that you can "lock" a tool path by using the Protect option. This will prevent you from having to generate the toolpath upon re-opening a design. 

I hope that helps. If not, please share the diagnostic log files so we can take a closer look and help. Any questions, just let me know. 

Thanks,

[Anonymous]

Oh thank you, thank you for pointing out the versioning in the Data frame. I experienced something very similar, I opened the project, and the version "on top" was 5 days ago, yet I know I did an explicit save before exiting out last night. It looked like I had lost 5 days of work. But I clicked on the versioning, and there was my last save from yesterday. Not sure why 360 decided 5 days ago was more important than last night.

[Anonymous]

I wasn't aware of the versioning option. That saved me. I spent hours on a design and thought it had been lost. I really appreciate you pointing this out!