Insert canvas issue

Insert canvas issue

timothyhinessr
Advocate Advocate
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Message 1 of 4

Insert canvas issue

timothyhinessr
Advocate
Advocate

I'm using a new laptop with Windows 11.  I'm trying to import a photo into Fusion via insert canvas.  I created a folder on the desktop and put the photo I want to import into the folder.  When I open the folder, the picture is there.  In Fusion, I click on insert canvas and select insert from my computer.  I then navigate to the folder on my desktop and when I open it, the photo isn't there.   Also, if I click insert from my computer and navigate to any of my pictures folders, only a fraction of the photos in the folder appear.  I am able to select and import any of the photos that do appear.  If I move the photo to any of the various folders in my pictures folder, it's never one of the few that display when I navigate there via Fusion.   I understand that the issue may well be with my computer but I thought I'd check with the community and see if anyone else has had this issue.  Thanks in advance. 

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522 Views
3 Replies
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Message 2 of 4

programming2C78B
Advisor
Advisor

is the photo really small, and are canvas' set to Visible in the tree on the left? 

Please click "Accept Solution" if what I wrote solved your issue!
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Message 3 of 4

laughingcreek
Mentor
Mentor

what is the file type of the image?

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Message 4 of 4

timothyhinessr
Advocate
Advocate
Accepted solution

I figured out why I was having problems.  The photo I was trying to import via canvas is a HEIC which Fusion apparently doesn't like for some reason.  If I convert it to a JPG, it displays and downloads via canvas just fine.  

 

    

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