Fusion 360 No Subscription Ending notifications??!! Did I lose Ultimate?!

[Anonymous]

Hi!, Ive bin using Fusion 360 for almost 2 years. Bought Annual subsribtion about a year ago. I was Fusion 360 Ultimate. Today Im loging in and Fusion says my subribcion expired! There was No email no nothing that my subcribtion is about to end 😞  Is there a way to call customer service or something? I wanted to keep the Ultimate. Just happened today. What a dissapoitment 😞

[steveripplingerjr]

I will be very angry if that happesn to me! I hope you get it resovled. I hope they add some kind of automatic renewal system and notification. I think a lot of people jumped on tha bandwagon to get the ultimate, I know I did. 

[3Dpcb]

The same just happened for me also!

My renewal date is suppose to be Aug 2015 (Annual).

[steveripplingerjr]

I'm guessing it's a glitch. Im sure they will make it right. 

[charegb]

Thanks for the vote of confidence Steve 🙂

For the folks losing entitlements, we are very sorry about what is happening and we will make sure we get you back and running ASAP. Please PM me the email addresses used for your Autodesk IDs and I'll get it sorted.

Thanks,

Bankim

[3Dpcb]

Yes I hope so, because I just found out that I can not open any of my Fusion files.

[steveripplingerjr]

No problem! I have have never had such awesome tech support in a product. Everything I have ever had a problem with had been resolved asap. Above and beyond what I expected. 

[3Dpcb]

Yes, it's absolutely fantastic (like always) that it only takes 10 minutes from a problem is discovered to it being attempted solved

Email addresses used for Autodesk ID:

boldsen@mac.com

[fredsi]

Just joined the list of folks getting kicked off for no apparent reason. Have sent a PM for whole company - we have 10 licenses. Hope this can be rectified quickly. Thanks.

Fred

[srinath.jonnalagadda]

Hello Fred,

Please be assured your subscriptions are secure. This is a temporary technical glitch and we are actively working to fix it. Thank you for your patience and sorry for the trouble.

Cheers,

-srinath

[charegb]

To follow up on Srinath's reply, the glitch has been fixed and I have reached out to everyone of you who have PMed me. You should all be back online now.

Regards,

Bankim

[fredsi]

Bankim,

Thanks to you and everyone else who worked to get it sorted out.

Fred