fusion 360 new update won't download

[Squirt_5432]

There is a new update in Fusion 360, and the Mac that I'm using in class doesn't seem to want to download it. I tried just deleting the application (and previous installers) and then going through the installation process again, but when I run "double click to install", it starts to work and then comes up with the following error:  [Errno 17] File exists (mode 777 != expected mode 755):  '/Users/proddesign2/Library/Application Support/Autodesk/webdeploy/meta'.  Then it tells me to attach a log file that I can't find (the address is supposed to be /Users/proddesign2/Library/Logs/autodesk.webdeploy.streamer.log). Everyone else's computer is working with it, but mine is being stubborn. Any help is much appreciated, thanks!

[innovatenate]

When you uninstalled, did you perform a Clean Uninstall?

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-...

Thanks,

[Anonymous]

Hi, what update is this? I haven't seen any update.

[Squirt_5432]

Hey, sorry it took so long for me to get back to this (I've just been using it on other machines in the meantime). Anyway, what do you mean by a clean uninstall? Was there an uninstaller program that I didn't see? I just moved the fusion app and the client downloaders to trash and then deleted them.

[baribak]

Hi,

That error seems to indicate the installer is seeing you already have a copy of Fusion on your system. If the copy of Fusion on your system is compromised in some way then an uninstall/reinstall would be a way to fix this.

To that end here's some info on performing a "clean" uninstall of Fusion 360 on the Mac:

Uninstalling

           Fusion downloaded from Autodesk.com:

          1. Click the Launchpad.

          2. Find and click on the Remove Autodesk Fusion 360 icon. This starts the Uninstaller.

         Clearing remaining program files:

           1. Using Finder navigate to ~<user>/Library/Application Support/Autodesk/.

           2. Check for and delete the following folders if they exist:

                 - Autodesk Fusion 360

                 - MC3

                 - Synergy

                 - Neutron

                 - Neutron Platform

                 - NINVFUS

                 - production

                 - Web Services

                 - Webdeploy

           3. Next go to ~<user>/Library/Application Support/Autodesk/Common. Delete the Material Library folder.

           4. Now go to /Users/<username>/Downloads. If present, move Fusion 360 Client Downloader.dmg to the trash.

           5. Next, in Finder go to the following folders and remove the listed entries/files:

                 - /users/<username>/Library/Caches/com.autodesk.senddump

                 - /users/<username>/Library/Logs/autodesk.webdeploy.streamer.log
                 - /users/<username>/Library/Preferences/com.autodesk.fusion360.Autodesk Fusion 360.plist
                 - /users/<username>/Library/Preferences/com.autodesk.MC3Framework.plist
                 - /users/<username>/Library/CrashReporter/MaterialLibraryMigrator...plist

           6. Finally, launch a Terminal window.

           7. At the prompt enter open $TMPDIR and press <Enter>.  

           8. In the Finder window move the following folders to the Trash:

               - Autodesk

               - Neutron

               - proteinrun

           9. Once done, close Finder, then close Terminal.

Once complete, then download and install from here: http://www.autodesk.com/products/fusion-360/overview

Hope this helps.

Regards, KpB