Fusion 360 locks up!

[EdDRM]

 I tried to insert a bolt form McMaster-Carr and Fusion 360 locked up.

I had to force shut down in the task manager.

I tried STEP and SAT with the same result.

I tried a nut and a bolt with the same result.

Is there an issue with Mcmaster-Carr?

[JayCampbell7952]

The same problem here....

[brianrepp]

Hey guys - I just tried reproducing on my end and not seeing any issues.  Would you mind trying to capture with a Screencast?  Also, are you on Windows or Mac?

[JayCampbell7952]

You'll notice in the lower right corner the "downloading" but it locks right there.  Have to force shut down from task manager.

[JayCampbell7952]

I'm on Windows.

[EdDRM]

Widows here as well.

I don't think I will be able to get a screen capture but will try.

BRB

[EdDRM]

Here ya go.

[Phil.E]

A few of us have tried it and cannot reproduce the problem. We need to determine the scope of the problem. 

• Has this worked for you in the past?
• Has anything changed, or is this a new network environment or something?
• What version of Windows are you using?

Things to try:

1. Restart your computer, try again.
2. Turn off anti-virus, or anything that might interfere with the download, try again.

[EdDRM]

• Has this worked for you in the past?

Yes it worked not to long ago.

• Has anything changed, or is this a new network environment or something?

We have switched from Verizon to Comcast.

• What version of Windows are you using?

 Winows 7 Pro.

Tried a restart a few times.. will try shutting off anti-virus.

Thx for the reply.

[EdDRM]

No luck with anti-virus disabled.  

[JayCampbell7952]

---

@Phil.E wrote:

A few of us have tried it and cannot reproduce the problem. We need to determine the scope of the problem. 

• Has this worked for you in the past?
  • I just tried this for the first time yesterday.
• Has anything changed, or is this a new network environment or something?
  • This has never worked for me, first try was only yesterday
• What version of Windows are you using?
  • Win 7 Pro, service pack 1

Things to try:

1. Restart your computer, try again.
   1. No luck
2. Turn off anti-virus, or anything that might interfere with the download, try again.
   1. No joy

---

[Phil.E]

Thanks for trying.

I'm widening the net and asking for help with this.

[Phil.E]

@EdDRM and @JayCampbell7952

I've sent you private messages regarding getting some diagnostic information about these crash events. Thanks.

Another question about your network:

Since you report changing networks there may be an answer in that. Does Comcast use ghost proxies?

Thanks,

[EdDRM]

Sorry I would have no clue of such things.

[EdDRM]

Another question about your network:

Since you report changing networks there may be an answer in that. Does Comcast use ghost proxies?

I could call the sales rep. tomorrow and find out if needed.

Thanks for the help

[EdDRM]

Any luck with this issue?

If you need anything from me just let me know.

[Phil.E]

From your logs, it doesn't seem to be a network problem. Thanks for sending those.

Next we have to find out why your Fusion installation is locking on the import of STEP.

Can you try this link to get a STEP file from McMaster-Carr?

 http://www.mcmaster.com/mvA/library/20100824/5905K260.STEP

Once it downloads, go to the file menu of Fusion (piece of paper icon, upper left), pick New Design from File, and open the STEP file. What happens?

Thanks,

[EdDRM]

Will do.

[EdDRM]

The file opened without issue.

[Phil.E]

Okay, that eliminates more things. Thanks.

What this tells me, and you have already pointed this out (before we eliminated some variables) is that the handoff from McMaster-Carr via that web window in Fusion is hanging. I'm waiting for more ideas from our engineers.

What is your default web browser?

Thanks,