Fusion 360 is down.

[Anonymous]

the software restarts every time i try and access mirror option /grid setting.

it even doesnot save the work done till that time

error report CER_141392422  

[James.Youmatz]

Hi @Anonymous,

Welcome to the Fusion 360 Community!

Just to check - does this happen every time that you select the "Mirror" command (from the sketch or the Create menu?) as well as the Grid Options from the navigation toolbar along the bottom of the screen - correct? I just want to try to narrow down why this is happening and try to capture reproducible steps for development.

Regarding the save issue - no recovery file is saved upon crashing? For instance, if you went to the File menu and then select Recover Files - a backup file of the latest worked model is not there?

Can you do me a favor and go to your help menu and select Graphics Diagnostics and post a screenshot of the screen that pops up. While in this menu, can you try selecting "Limit all effects to increase performance" and then try the mirror command again. Does it still crash? Next to Driver API what does it say it is using - DirectX 9 or 11? Can you then go into your Preferences and on the first screen that pops up, there should be a Graphics Driver selection. Can you try selecting the option (DirectX 9 or 11) that is NOT the one that was highlighted in the graphics diagnostic box. Once you do this you need to restart Fusion for the effect to take place. Once restarted, try the mirror command again. Do you still crash?

Final thought - is this just one file this happens to, or is it computer wide? If it is one file, can you please send me a public link to your design so I can try to test this on my  machine. 

Thanks,

[Anonymous]

Hi James,

I tried every thing that you told in the previous mail but the problem of
fusion crashing is still there.
the current driver was Direct X 11, I even changed that to direct X 9 but
the problem is still there.
the problem is there with all files. I even downloaded the fusion 360 again
but it still has the same problem
I have attached the screen shots , please have a look.

Thank You,
Sweekar.

[jeff_strater]

Hi @Anonymous,

Just out of desperation, can you try resetting the UI layout using this command:

It seems that this crash is related to the UI of the tool, so maybe resetting the UI layout could help.

Jeff