Crashing after latest update

[Anonymous]

Hi. Before update everything works well, but after Fusion updated, it now does not work at all
I tried to reinstall but its not help. Please help
Full Log attached

[innovatenate]

Hi There! Thanks for reporting this issue and sorry to hear about the trouble running Fusion!

Is Fusion 360 crashing on start-up or at a different time?

I reviewed the system information in the submitted error reports and the hardware looks good to go.

Could you test the suggestion in the below link? Instead of deleting the XML files, could you rename them (that way we may be able to get them from you after if this does help)?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

One last quesiton, when you reinstalled, did you follow the clean unisntall procedure below first?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

I hope this helps! Let us know if you have any questions.

Thanks,

[baribak]

Hi,

Sorry to hear of your trouble.

According to the log file it appears we're having trouble removing and finding files.

I would suggest a complete uninstall. To do this follow these instructions:

1. Go to the Start Menu > Control Panel > Uninstall Programs.

2. Select the existing Autodesk Fusion 360  entry from the list and click Uninstall.
3. Upon completion of the uninstall program exit Control Panel.

     Clearing remaining program files:
          a. Launch Windows Explorer.
          b. Navigate to: C:\Users\<username>\AppData\Local\Autodesk
          c. Delete the following folders (if present):

              - Autodesk Fusion 360

              - Web Services

              - webdeploy

              - production

              - Neutron Platform

              - Neutron

          d. Next, navigate to: C:\Users\<username>\AppData\Local\Autodesk\Common

          e. Delete the following folders:

              - Material Library

              - DB Manager

              - Exchange Archives

          f. Next, navigate to: C:\Users\<username>\AppData\Local\Temp

          g. Delete the following folders:

              - 7Z*.*

              - Autodesk
              - ProtoLabs

              - Neutron

          h. Now navigate to C:\Users\<username>\AppData\Roaming\Autodesk

          i. Ensure the following folders have been deleted. If they haven’t, manually delete them.
              - Autodesk Fusion 360
              - MC3
              - Neutron Platform
              - NINVFUS
              - Synergy

         j. Next navigate to C:\Program Data\Autodesk

         k. Ensure the following folders have been deleted. If they haven’t, manually delete them.
             - Autodesk Fusion 360
             - MC3
             - Neutron

             - NINVFUS

4. Next, launch the Registry Editor (regedit.exe).

5. In the Registry Editor, expand the HKEY_CURRENT_USER tree.

6. Then go to SOFTWARE > AUTODESK.

7. Select any entries with "Fusion" in the name (e.g. Fusion 360 CAM), right-click, choose delete, then OK.

8. If present, delete the Web Services key.

9. Exit the Registry Editor.

Once complete, run the Fusion 260 Client Downloader.exe to begin the installation.

Hope this helps.

Regards,

[Anonymous]

Hi)
It crushes right at the startup screen.
Tried today this two solutions and both did not helped in my case 😞
I also cheked again that I following instrustions right and Fusion was unistalled completly.
Do you need new logs or something else in this case?

[Anonymous]

Hi  baribak
I am sorry to say that, but i following all instructions in this time and it did not helped .
Still same issue

[baribak]

Hi,

To expedite a resolution please feel free to contact me via private message with a day/time/contact number and I'll give you a ring.

Regards,

[fulcrumusa]

While I am not experiencing your particular crash, I have noticed that since the last 2/3 updates Fusion360 has gotten a lot flakier. Just yesterday, I got two crashes - one for attempting to expand a subassemly and one for saving a new version of project file. I am a little disappointed that Fusion is crashing for simple things like that.

[baribak]

Hi Fulcrumusa,

Is the issue with subassemblys just in that one file, or is it with all files?

We are not seeing that particular problem on the files we've tried and wondered if there was something about this file? Or project?

On the saving a new version issue again does this seem to be file-specific? If so, can you open this file, export it to your local drive, re-upload, and see if the subassembly and save new version problems go away?

Regards,

[Anonymous]

Thanks All, problem solved, much apprecieted to the letter that Raj Kumar Ilanchelian, from support team, sand me.
Thats realy helped.