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Crashes when Updating Design

6 REPLIES 6
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Message 1 of 7
Anonymous
430 Views, 6 Replies

Crashes when Updating Design

3 times in a row, both offline and online when I try to update parts in a design it Crashes. sent in reports each time.

6 REPLIES 6
Message 2 of 7
Mike.Grau
in reply to: Anonymous

Hi @Anonymous,


Thank you for raising our attention to this.

To be able to help you, could you may share a bit more information with us.

It would be great if you may share a screencast and a Public Link to your design.

 

Please, keep us updated.

 

Thanks,

Message 3 of 7
Mike.Grau
in reply to: Anonymous

Hi @Anonymous,

 

I just want to reach out to you and see if you have had a chance to create a screencast for us.

Here is  a link to a knowledge article which explains how to use screencast.

 

PLease, keep us updated.

 

Thanks,

 

 

Message 4 of 7
Anonymous
in reply to: Anonymous

Hi mike! After leaving the computer for 20 mins i couldn't replicate the issue reliably, sometimes it works, other times it just locks up fusion until either it catches up or crashes.
Message 5 of 7
Mike.Grau
in reply to: Anonymous

Hi @Anonymous,

 

Thanks for the update.

Could you may just share your "Diagnostic Log Files" as shown as in the Screencast here:

 

 
Please, keep us updated.
 
Thanks,
Message 6 of 7
Anonymous
in reply to: Mike.Grau

Hi Mike! 


Here is the log file, 

Thanks!! 

Message 7 of 7
Mike.Grau
in reply to: Anonymous

Hi @Anonymous,

 

Thank you for sharing the log files.

Could you may check if you updated Fusion 360 to our latest build 2.0.2681 ?

 

Please, could you create a Screencast for me that I do understand when Fusion 360 is actually crashing?

 

Thanks, 

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