Corrupted files... WHY?????

Corrupted files... WHY?????

Anonymous
Not applicable
806 Views
5 Replies
Message 1 of 6

Corrupted files... WHY?????

Anonymous
Not applicable

Please help me this is a huge work I cannot open anymore!

why????

(older versions are messed up as well)

807 Views
5 Replies
Replies (5)
Message 2 of 6

masa.minohara
Alumni
Alumni

Hi @Anonymous,

 

Welcome to the Fusion 360 community and thank you for posting!

 

I am sorry to hear about the issue. I have sent you an email earlier so could you check that? I need access to the design to investigate the issue further.

Masanobu Minohara

Product Support Specialist



Fusion 360 Webinars | Tips and Best Practices | Troubleshooting
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Message 3 of 6

Anonymous
Not applicable

Additional errors

Message 4 of 6

masa.minohara
Alumni
Alumni

Thank you for the additional info. We are currently working on this. I'm sorry for the inconvenience. 

Masanobu Minohara

Product Support Specialist



Fusion 360 Webinars | Tips and Best Practices | Troubleshooting
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Message 5 of 6

masa.minohara
Alumni
Alumni

Hi @Anonymous,

 

We checked the file but because the file size is really big (about 434MB), we are not sure how long it will take us to find the root cause of corruption. I'm sorry for the inconvenience but I suggest that you continue to work with an older version of the file. I confirmed that the version 119 can be opened. However, I see some errors and warnings in the timeline and those could cause problems as you continue to work. Please see this article for more details about the errors and warnings.

Masanobu Minohara

Product Support Specialist



Fusion 360 Webinars | Tips and Best Practices | Troubleshooting
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Message 6 of 6

masa.minohara
Alumni
Alumni

Hi @Anonymous,

 

I just wanted to let you know that I have logged the issue with the development team for further investigation. (the ticket ID is FUS-30990 for your reference.) Hopefully the issue will be fixed soon. I am sorry for the inconvenience.  

Masanobu Minohara

Product Support Specialist



Fusion 360 Webinars | Tips and Best Practices | Troubleshooting
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