Cloud tool library destroyed my tools

[Anonymous]

I dragged my tool library to the Cloud Tool folder, and it wasn't showing up. Then I created a new library within Cloud tools to see what would happen, and both the copied library and the new library showed up. During this time, my old library was still showing as before, as if it had copied and not moved. Then I deleted both of my cloud libraries... closed the tool manager and opened it again and Fusion crashed. Then I went back in and everything was gone.

So yeah, my tools are gone.

Fortunately I was able to get them out of the Recycling bin and continue. I'd look into this so other users dont get screwed.

What I expected, Fusion to simply take my existing libraries and make them available on the cloud, is not what I received...

There's a CER I submitted under username at gmail dot com.

[jeff.pek]

HI Luke -

Sorry you ran into this problem. If you go to your A360 Drive (in A360 web site, Data area), what do you see, in terms of folders? Do you see CAMTools? If so, what's in it?

I'll take a look at the crash report to see if there's anything useful there.

Thanks,

  Jeff

[Anonymous]

Hi Jeff,

I have been going through Fusion today to look at all of the new features. I think I have submitted three bugs so far and experienced 4 crashes.

The folders are present in A360 Drive but there are no tools within.

I can add the tools under Fusion and they are visible within Fusion. They do not upload to A360 and when I close and open Fusion all of my tools are gone. By all I mean every single one, local and "cloud".

[Anonymous]

Also ran into this bug. Not related to my previous message.

[jeff.pek]

This is the local cache directory where your tool library files would live:

  C:\Users\Luke\AppData\Local\Autodesk\Autodesk Fusion 360\4R5MNVZE62PQ\CAMTools

From the log, it looks like you were working with a file called Krakatoa.hsmlib.

It's hard to tell exactly what happened, but I do see that it had tried to download that file from the Cloud, and then a few minutes later, it said it was deleting this library -- this would have happened if it had been removed from the "My Cloud Tools" collection.

Then we see the obvious error situation:

  Could not move '' to 'C:\Users\Luke\AppData\Local\Autodesk\Autodesk Fusion 360\4R5MNVZE62PQ\CAMTools'.

It appears that this would have resulted from an attempted drag & drop. I think this error is the actual cause of the crash.

So, if the .hsmlib file did make it up to your A360 Drive, then it will get re-synched back to your local cache next time you start up.

If not, then perhaps it still exists in some other location?

Thanks,

  Jeff

[jeff.pek]

One question: Have you enabled the "Cloud Libraries" under Preferences -- General/CAM?

I'm assuming you have, since you say the folders show up in A360 Drive.

These folders will be empty until you upload something, or create new tool libraries in My Cloud Tools, or create new templates.

The only way you'll be able to get new post processors into the Cloud Posts area is to upload them to A360 Drive.

That screenshot shows a window that's way too empty -- are there any meaningful entries in your application logs? Feel free to attach them here, and we can take a look.

Jeff

[Anonymous]

I also tried uploading the hsmlib file directly to the Tools folder on A360 and waiting 2 minutes and nothing showed up on my machine

[Anonymous]

Yes, I have enabled the Cloud Libraries under preferences.

[Anonymous]

Tried closing and openeing Fusion and it deleted the hsmlib file I uploaded manually to A360

[Anonymous]

OK. I created a new library in Cloud Tools in fusion and it has uploaded to A360... going to restart Fusion now

[Anonymous]

It appears to be persisting. That is good.

[jeff.pek]

OK. I can't imagine any reason that it would delete the file in your local cache if you uploaded it to A360. 

In this area, A360 is "in charge" -- it tries to keep the local cache synchronized to what's in A360 Drive.

  Jeff

[Anonymous]

Beats me.. but isn't that the nature of bugs? 🙂

So the file is persisting to A360 which is good but it will not show up on my Mac client.

[jeff.pek]

Hmm. Can you post your diagnostic logs?

Thanks,

  Jeff

[Anonymous]

Geeze, you're making ME do all the work. 😉

[Anonymous]

Holy &$^% there is a lot of sensitive information in those things. What's your email?

[jeff.pek]

jeff DOT pek AT autodesk DOT com.

Thanks for the assistance.

Jeff

[Anonymous]

Sent

[Anonymous]

Been waiting for about 20 minutes now, restarted Fusion a few times, still no Cloud tools on my Mac. Library file is still present on A360

[jeff.pek]

Hi Luke (and others, as FYI) -

The issue is that the tool libraries are not compatible between Mac and Windows in this release — we hope to use the same libraries as of the next release.

So, tool libraries are only shared on the same platform.

I realize that this significantly reduces the utility of the Cloud-based sharing mechanism — sorry for the inconvenience.

Jeff