Check your old files! Several of mine appear to be corrupted!

Check your old files! Several of mine appear to be corrupted!

bentwookie
Collaborator Collaborator
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Check your old files! Several of mine appear to be corrupted!

bentwookie
Collaborator
Collaborator

I just went back to an old design from 2014 to find, although all the metadata is there, the actual file is missing in the cloud. The web can't work with them either. I poked at some others from around the same time period and found more that were corrupted/missing. 

 

Scroll down the list and watch for alert icons like so:

bentwookie_0-1643569226619.png

 

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Message 2 of 3

RajkumarIlanchelian
Autodesk
Autodesk

@bentwookie Thank you for escalating this issue. We are looking into what could be happening.

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 3

RajkumarIlanchelian
Autodesk
Autodesk

@bentwookie Thank you for your patience. We have found the root cause of this issue and it appears to be 2014/2015 related files. We are working on a backend fix for this issue for all the impacted files/customers. 

We believe we have fixed all your files in this situation. Can you please confirm if you are able to open these files now? 

Rajkumar Ilanchelian
Autodesk Fusion

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