Can't create new project folder

[Anonymous]

I'm currently having issues with the common error, "usage limits exceeded" and I'm unable to create new projects. According to my research from previous Fusion 360 customers, I realized that I do not have an active plan showing up in the "About" dialog box. Please help.

[masa.minohara]

Hi @Anonymous,

Welcome to the Fusion 360 community! Have you tried the steps in this article? If you have purchased Fusion 360 but no plan is active, this article may help. Please let me know if you have any questions!

[Anonymous]

Thanks for the suggestions. I'm a student and I initially had the "purchased trial version instead of the student version"; so I just finished uninstalling and reinstalling Fusion 360. But it still doesn't seem to allow me to create new projects (I currently have 1 personal project and another group project started by me). The active plan in the about section of the drop down help menu us still non existent.

Once again, thanks a lot for all the help through this.

[masa.minohara]

Thank you for your response. What happens if you try to activate a student license by following the steps in this article? Do you see the "Term has expired" message at the top right corner? Could you try the steps in this forum thread to see if that makes any differences?

[Anonymous]

It doesn't say "Term has expired" beside my name on the top right but I still cannot see the the active plan line in the about section of the help drop down menu.

[masa.minohara]

Hi @Anonymous,

Thank you for your response. I will escalate the issue to the account team and ask them to check your account. I am sorry for the inconvenience.