Cam Addin

[wtxrcdog]

 I keep getting a message cam addin can't load so I have no cam.

  Thanks Bruce

[jeff.pek]

Hi Bruce -

Sorry you're having problems. Have you done an update of Fusion recently?

One thing we've recommended when people run into problems like this is to try a clean reinstall.

Can you see if this can help?

Best,

  Jeff

[wtxrcdog]

I tried a clean reinstall and had the same outcome I am going to try another computer.

Thanks Bruce

Sent from my iPad

[bob_holland]

Bruce,

Can you please clear your user cache data and then let me know of your results:

Thank you.

[wtxrcdog]

 Hello 

 This did not help. The cam addin has never loaded on this computer ever. I did install on another laptop and it works but this is the laptop I really need it on.

  Thanks Bruce

[bob_holland]

Bruce,

Can you please send me you Diagnostic Log Files:

I would like to take a look and see if there may be a clue as to what might be going on.

Thank you.

[wtxrcdog]

--
A good attitude won't solve all of your problems but it will annoy enough
people to make it worth your while!

[bob_holland]

Bruce,

Can you please send the ZIP of your log files to:

bob dot holland at autodesk dot com

Thank you.

[wtxrcdog]

Sorry I tried to send it last night. I will try again.




--
A good attitude won't solve all of your problems but it will annoy enough
people to make it worth your while!

[bob_holland]

wtxrcdog,

I am sorry but I do not seem to have received any emails from you.

Please try sending a text only email to see if I receive it to:

bob dot holland at autodesk dot com

Thank you.

[jeff.pek]

Hi -

We are now suspecting that this problem is due to an anti-virus package (perhaps webroot?) moving one of the CAM-related files (post.dll) into a quarantine area.

Could this be the case on your system?

If this is what has happened, if you restore this file, then that should fix it.

Jeff

[wtxrcdog · Accepted solution]

 The webroot security software was the problem.

Thanks for your help

Bruce