[Bug Report] Fusion consistently crashes while creating drawings

[Anonymous]

I have found a consistant and repeatable bug in fusion. While trying to create a drawing of a model, the fusion client consistantly crashes.

I have noticed that this happens 100% of the time when another drawing from the same model is open. So the first one is always fine, but the second one crashes it. It should at least give a warning first.

It then doesn't act like fusion typically does when it crashes. It just completly freezes, although it still says that the application is running in task manager until  you force quit and then it says that it is not responding.

If you can't edit two drawings at once, you should just get an error saying "Please save and close the drawing you are currently working on before opening a new one." There's no reason for this to crash the app.

Please fix. 

An example with a cylinder as the model:

Creating first drawing:

No Problem:

Second drawing with first still open:

Crash/freeze (not responding at all):

Task manager still says running:

Force quit and this error:

[kris_berg]

Hi @Anonymous,

Welcome to the forum!  I am sorry you are having this issue.  Using the same exact geometry on my Windows 7 computer I am unable to reproduce this issue.  I am sure if you can work with me, I will be able to pinpoint the cause.  I have a few questions for you.  You can either respond to this thread or to my email address (kris.berg@autodesk.com).

1. What are the spec's of your hardware?  I am especially interested in your graphics card.
2. From the screenshots, it looks like you are running an English OS.  Is that correct?
3. What is the resolution of the monitor you are using?
4. How many AcCoreConsole.exe processes do you have running when this occurs? 

I have to go out for a while today, but will be back online later so my response may be delayed.

Thank you.

Kris Berg

Fusion 360 Development

[Anonymous]

Hi,

It surprises me that you couldn't reproduce that because I also had the same issue on my laptop. (Not questioning you, just surprised). Are you sure you're trying again with the same model with an unsaved drawing of the same model also open?

I'm fairly certain it's not my pc, because the thing is very powerful. Intel i7 4770k and GTX 780. 16b ram. I had five ArCoreConsole.exe processes running. I don't know if that's normal.

I am running english windows 7 pro.

monitor is 1920x1080

On the laptop I didn't check the number of ArCoreConsole.exe processes, but it also runs windows 7 pro with a 1080p monitor and a Nvidia Quaddro K1100m graphics with an intel i7 4720hq

 processor, 16gb ram, so this pc (while not as powerful) should not struggle as well.

Thanks for the response

[kris_berg]

Hi @Anonymous,

Sorry for the delayed response.  I have a few things I want you to try.

1. On one of your computers, exit Fusion 360 and stop any AcCoreConsole.exe processes that are still running.  When Fusion 360 is not running there should be no AcCoreConsole.exe processes. Try to create two drawings from a design again.  Does the issue go away? If not, how many AcCoreConsole.exe processes are running?
2. When AcCoreConsole.exe is running, can you confirm the version.  To do this, go to the Task Manager and find the AcCoreConsole.exe process.  Right click on it and select "Properties".  You should have the same version as listed below.  Let me know if it does not.

3. Can you send me (kris.berg@autodesk.com) your logs?  To retrieve your logs go to the help(?) menu and select "Diagnostic Log Files".

4. Finally, when you send me your logs can you also let me know what anti-virus software and any key logging software you have installed.

Sorry for requesting all of the data, but I am hoping the information provided in the above steps will help pinpoint the issue.

Thank you,

Kris Berg

Fusion 360 Development