Browser - Edit in browser preview - Oh Dear, you have encountered an error...

[Anonymous]

Just tried the F360 browser experience from the UK - computer says no 😞

[JasonBrynfordJones]

Hi Paul

Indeed, this is not a great start to your experience, sorry about that.

Do you also get this error when creating a new design, or when loading a specific file(s).  Would it be a direct modelling design by any chance?

I am sure we can get to the bottom of this.

Jason

PS Maybe you can simply trick it by making it look into your eyes...

[Anonymous]

Thanks Jason,

I think that you've found the culprit. Just my luck that the first file I picked was a direct modelling part.

I have since tried a couple other designs, and they opened just fine.

Do you think that the - 'Oh Dear, you have encountered an error' message could include some helpful information on why the problem might have occurred?

Like - 'Oh Dear - we don't support direct modelling files right now' 😉

It's great to see the preview at last - thanks team it looks great!

Paul

[JasonBrynfordJones]

Hiya

Yeah, it looks like we are serving the wrong page in this instance - we have a specific page for Direct Models, so will will look into why this happened.

Thanks for the update

Jason

[Anonymous]

Awesome,

Let me know what you find out – I’d be happy to test again once you’ve tracked down the issue.

Let me know what I can do to help.

[JasonBrynfordJones · Accepted solution]

Hi Paul

The fix has been deployed.  You will now see a more appropriate message.

Cheers

Jason

[Anonymous]

Wow! That's what I call great customer service!

Thank you so much 🙂