Blank grey window in A360

Blank grey window in A360

chrismasto
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Blank grey window in A360

chrismasto
Participant
Participant

I have a design that works fine in Fusion 360 but when I post it to A360, the design view comes up as a blank grey window.  It isn't a browser problem, as I have tried both Safari and Chrome, and they work fine with other designs, just not this one.  I tried making a copy with Save As and uploading it as a new design, and it has the same problem.  Also, I can download the file from A360 and import it back into Fusion 360 and it works, so I think the file itself is being transferred, it's some sort of problem with the A360 service.

 

I reported this as feedback on A360 and had a few exchanges with someone, but ultimately he said I should post the question here to reach the Fusion team.

 

I have shared the design publicly here: http://a360.co/1Oo5H00 -- I've tried opening this on an entirely different computer and the same failure happens, so it shouldn't be hard to see what I'm talking about.  I can also attach some screenshots of the design overview page and the view page so you can see what I'm talking about.

 

Thanks for any assistance,

Chris

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innovatenate
Autodesk Support
Autodesk Support

 

Thank you for submitting these files to use. I can reproduce the behavior on my computer with Windows 7 and Google Chrome. I believe there is something specific to the design that is causing this, but have not been able to pinpoint the root cause. I have submitted this to development for further investigate via a report (reference # UP-26101). We will investigate this issue further for the root cause and the solution. 

 

If you have any questions, please let us know.

 

Thanks,

 

 




Nathan Chandler
Principal Specialist
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