Please use your authenticator app to generate security code

[Anonymous]

hi.

i cannot sign in to Fusion 360 software on my computer.  after i had enter username and password, it keeps asking for the 6 digits code  from this tab "Please use your authenticator app to generate security code".  But i have no ideas where to get the code. i have also tried "use another methodd", but it still does not sign me in.

[James.Youmatz]

Hi @Anonymous,

I believe you are referring to the Two Factor Authentication that you must have enabled in your Autodesk Account. It should text the 6 digit code to your cell phone.

If you wish to bypass/disable this, visit your Autodesk Account,  navigate to the Security Tab and disable 2 Step Verification. 

Thanks,

[max.kielland]

The question still remains... Where do we download this app?!?

[Anonymous]

You need to use Duo Mobile or Google Authenticator. 

[Anonymous]

Actually, no, somehow the idiot Fusion360 app seems to enable 2-factor auth all by itself.

As if the setup process was not already sufficiently difficult and error prone

[lemonq]

I had the same problem, and was able to enter the code from the Duo app. However, I do not believe that I had actually been the one to set this up. I do believe it somehow got enabled without my consent? I was super confused, because one day when I tried to log in, it simply would not offer me a way around this 2FA. I got in now using Duo Mobile.

[Anonymous]

download Duo Mobile it will automatically displayed there

[phil_shuttle]

I've tried today and all I get is a page saying I need to pay £3.99 to continue.  I am not savvy with the new app and think I might have to ditch autocad

Phil-S