Fusion will not let me log in and Fusion Team does not display any of my files

[drupadrevankar]

I was working offline on the software in the afternoon. Later when I reopened the software it had logged me out and will not let me log in. My files could not be viewed on the Fusion Team site. 

[karina.harper]

Hi @drupadrevankar 

When you say 'Fusion will not let me log in', what do you mean? Do you get an error message? Wrong password message? What is the exact behavior you're seeing?

Cheers,

Karina

[drupadrevankar]

Hello Karina, I have attached a screenshot of the dialogue box that appears. I have gone through all the help links shown in it but I cannot seem to log in.

[karina.harper]

Hi @drupadrevankar 

Did you verify that the system time is correct? Have you changed your email recently? Have you been able to use Fusion on this computer before? If so, try this article.

Cheers,

Karina

[drupadrevankar]

Yes ma'am,

I have tired all the ways to help logging in from the article but none of them have worked. It is the same system I used to work on before and the system time is correct too. I haven't changed my email ID either. I also tried uninstalling the app but it did not help.

A large number of my works we're for college submission so is there any way I could get them back?

Thank you

[karina.harper]

Hi @drupadrevankar 

I'm going to send you an email so we can handle this that way.

Karina