Document Version Conflict Problem

Document Version Conflict Problem

Anonymous
Not applicable
743 Views
2 Replies
Message 1 of 3

Document Version Conflict Problem

Anonymous
Not applicable

Ok, here's a good one. I just hope I can explain my problem clearly ... also with some background story elements added.

 

This morning, I edited a newly created file 'Potting Bench' on my android tablet while waiting in the car with my child at the bus stop. After arriving at work, I continued to edit the same refreshed file on my desktop workstation thru the browser interface. This file was a continuation of a real-life potting bench building project that was begun last weekend on Mother's Day. I got to a point where I was happy  and added some color with a few materials. It was ready to review colors/finishes with the client, Mom. I saved back to A360 and closed. I did not save a copy locally. 

 

This afternoon (while still at work), I went to view the file on the android tablet that most likely had the same file open from the bus stop. I think that the older file overwrote the newer file that had colors/materials (and much more additional work).

 

I figured 'Relax. No big deal'.... I went to A360, under the FormIt folder and would just revert to the proper file version. The problem is, the 'potting bench.axm' file had only one listed that was just from a few moments earlier. The 'potting bench.rvt' did have a more complete version history but didn't have close to the current file.

 

 

Did I really overwrite the file? Any suggestions?

 

Thanks for thinking on this! 

0 Likes
Accepted solutions (1)
744 Views
2 Replies
Replies (2)
Message 2 of 3

racel
Autodesk
Autodesk
Accepted solution

Hi @Anonymous - 

 

I'm sorry to hear about your troubles, and we really appreciate you bringing this to our attention. We found that the Android app is currently deleting the existing file and completely replacing it in A360, resulting in losing the version history. This is a bug, and we are working on fixing this now.  

 

But, there may be a way to retrieve your work. In A360 on the left panel is a 'Trash' folder. Please look in there. The older versions of your file should be there if you did not clear out your trash. Let me know if this works. If so, please mark this as a solution.

 

-Racel

Racel Williams
UX Designer
FormIt
Message 3 of 3

Anonymous
Not applicable

Thanks!

 

I was able to find a close enough file inthe Trash folder .

 

Thanks for the help and for guiding me on where to look !.!.!

0 Likes