ADVISORY: Dell Backup + Recovery may cause application crash

[josh.goldstein]

Hello FormIt community,

We recently discovered that Dell Backup + Recovery may cause FormIt (and other apps) to crash when trying to open a file.

We recommend you uninstall Dell Backup + Recovery to solve this. For more detailed info see this Dell Community post where the issue is being discussed: http://en.community.dell.com/support-forums/software-os/f/3526/t/19634253

We apologize if anyone has experienced a FormIt crash due to this issue.

[JrodSchultz]

Know this one first hand... BAD DELL!!!

[josh.goldstein]

Good news! It appears Dell has corrected this problem in the latest version of Dell Backup and Recovery (1.9.x).

For anyone seeing FormIt crashes on a Dell system, you can try downloading the latest version of Dell Backup and Recovery here: http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=GX7TX

[Anonymous]

Problem signature:
Problem Event Name: APPCRASH
Application Name: FormIt.exe
Application Version: 16.0.237.0
Application Timestamp: 59b03c28
Fault Module Name: Core.dll
Fault Module Version: 16.0.237.0
Fault Module Timestamp: 59b03b27
Exception Code: c0000005
Exception Offset: 00000000000455b2
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 66f8
Additional Information 2: 66f87f3c09f5d4dbe0f985133a0d1c04
Additional Information 3: ef43
Additional Information 4: ef4348bdbe48716c3ecb29d5404a6e57

[josh.goldstein]

Hi sood896,

Can you confirm whether you've tried updating or uninstalling the Dell Backup + Recovery application? 

Also, it looks like you're using a slightly outdated version of FormIt (v16.0). The latest is v16.1 that's available from our website. Can you try downloading and installing v16.1? It has many reliability enhancements and other fixes you'll want: https://formit.autodesk.com/page/download

[Anonymous]

Sir,
I currently do no use dell back + recovery and it is not installed on my
system. Also sir the FormIt version which i got from your website by name
of FormIt 16.1 on installation on the system it shows 16.023.

[josh.goldstein]

sood896,

I reached out to you via DM. If you're not using Dell Backup and Recovery, your crash may not be related to this post and we'd like to look into it further.

Thanks,

[diatecadmin]

Thanks,

Dell backup and recovery software was the culprit

[Anonymous]

In my particular model i.e. dell XPS L502x dual graphics card was the
cause. On using the integrated graphic card it was not running. But on
forcing the Nvidia it started to work normally.


Regards
Mohit

[Anonymous]

Still crashing after updating Dell Backup & Recovery. Please advise.

Thank you,