Help--Anyone else we can contact? Ghosted/confusion trying to get PlanGrid legacy API key

Help--Anyone else we can contact? Ghosted/confusion trying to get PlanGrid legacy API key

wmurdockTE286
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Help--Anyone else we can contact? Ghosted/confusion trying to get PlanGrid legacy API key

wmurdockTE286
Community Visitor
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I need a legacy PlanGrid API key.


On July 10, I emailed [email protected] for a PlanGrid API key as instructed at the bottom of this article:
https://help.plangrid.com/hc/en-us/articles/115011976507-How-do-I-connect-PlanGrid-with-other-applic...

I received the following email the same evening (Great!):

Thanks for reaching out!  I've looped in your Account Executive, Jon Doe (redacted), on this thread to help facilitate your request for API access. He’ll be the best point of contact to confirm eligibility and advise on the next steps.

In the meantime, feel free to provide more details about which APIs you're looking to access: specifically whether it’s the Autodesk Platform Services (APS) APIs or the legacy PlanGrid APIs, since your request came through our legacy PlanGrid API alias.

 
Then I reached out to our "Account Executive" as instructed, but he had no idea what legacy PlanGrid API meant. He was lost and useless and acted as a middleman for some API engineers who seemed to try directing us to the new API instead of the legacy one.
So, after spinning my wheels with our Account Executive off and on for months, I returned to the email thread above to answer their question that I need a legacy PlanGrid API key. It's been a few days of silence now and I'm really frustrated. Is there anyone I can contact to get traction on this?
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