Important message about macOS Catalina (10.15) support for Flame Family products

[yann.laforest]

Dear Flame Family users,

macOS Catalina (10.15) might debut in Fall 2019.

macOS Catalina is not yet a supported operating system for the Flame Family products.

Using – upgrading to macOS Catalina might result in the inability to run the Flame Family products and in a potential data loss.

We recommend the Flame Family users to not use macOS Catalina on Flame Family workstations until further notice.

We plan to support macOS Catalina in a future version of Flame family products.

- The Flame team

[Anonymous]

Hi Yann,

now Catalina10.15.3 will support Flame 2020?  

[yann.laforest]

Hi @Anonymous,

Flame 2020.2 (and onward) supports macOS 10.15.1 (and onward).

All previous Flame versions are not supported on 10.15.1 (and onward), and no Flame version is supported on macOS 10.15 (straight - no extension release).  

Please hit the Accept as Solution button if this post fully solves your issue or answers your question.

Best,

Yann

[al.ford]

Hi @yann.laforest 

I am still running Mac OS Mojave, if I update to Catalina 10.15.5 would I need to archive off all my Flame projects, backup my Mac and then run:

• Flame Family macOS High Sierra Preparation Tool
• Flame Family macOS High Sierra Recovery Tool

And then reinstall Flame. Also Will I loose all my OTOC, TOC's and user preferences in this process?

Thanks.

Al

[jeffrey.ramirez]

Hi al.ford,

Upgrading from Mojave to Catalina does not require to run The Preparation or Recovery tool, these tools are only required when upgrading from macOS Sierra or older versions to High Sierra or later. Updating the OS should not remove the files but to be safe, we suggest that you archive your projects. OTOC and user preferences can also be back-up from /opt/Autodesk/archive and /opt/Autodesk/user respectively.

Also, please note that only Flame 2020.2 and newer versions support Catalina.

Flame 2020 system requirements

I hope this helps.

Regards,

Jeff

[al.ford]

Hi Jeff.

Thank you that’s the answer I was hoping for. I had tried using Flame 2020.0 on Catalina and it did not work, I then had to completely rebuild my Mac to revert back to Mojave OS so have been worried that upgrading my Mac back to Catalina and the effect that would have on Flame.

It is great to get conformation that Flame 2020.2 now works with Catalina 10.15.5 & I can update without having to reinstall my users and redirect the Autodesk Media Storage.

Many thanks.
Al

[Anonymous]

Oups... I updated first and read this after the fact... Flame is just a question mark down in the launch bar and When looking in the application folder the flame app / is just a broken shortcut. What do I do now?