How to contact Autodesk Support (bug reports, improvement request, etc.)?

[jeffrey.ramirez]

To contact support or submit a support ticket, bug reports or find a troubleshooting articles (self-help), please login to your Autodesk Accounts or manage.autodesk.com.  You would find all the links on the right hand panel of the portal.

1. Account basics  - Account management, help manage your profile, products, users, and subscription.
2. Product tutorials & troubleshooting  - Find articles for troubleshooting (self-help), and tutorials.
3. Ask AVA - Autodesk Virtual Agent that can help with basic troubleshooting, installation, activation, licensing etc.
4. Contact support -  Link to submit a support ticket and bug reports. Schedule a Call and Phone support (depending on support entitlement) information can also be found on this link. For more information on how to contact Autodesk Support see this walkthrough video > link.

To submit an Improvement request for Flame Products go to Flame Feedback or https://feedback.autodesk.com/key/flame.

For all the links and documents related to Flame, visit Flame Central.

Note: Please do not send a new email to customersupport@autodesk.com. This email alias can only be used with existing support cases.  If you have an existing support case, you can reply to the email we sent you that has your case number in the subject line (“CaseNo:______”). Do not amend the subject line, else email will not be received.

All the best!

[jeffrey.ramirez]

1. Account basics  - Account management, help manage your profile, products, users, and subscription.
2. Product tutorials & troubleshooting  - Find articles for troubleshooting (self-help), and tutorials.
3. Ask AVA - Autodesk Virtual Agent that can help with basic troubleshooting, installation, activation, licensing etc.
4. Contact support -  Link to submit a support ticket and bug reports. Schedule a Call and Phone support (depending on support entitlement) information can also be found on this link. For more information on how to contact Autodesk Support see this walkthrough video > link.

To submit an Improvement request for Flame Products go to Flame Feedback or https://feedback.autodesk.com/key/flame.

For all the links and documents related to Flame, visit Flame Central.

Note: Please do not send a new email to customersupport@autodesk.com. This email alias can only be used with existing support cases.  If you have an existing support case, you can reply to the email we sent you that has your case number in the subject line (“CaseNo:______”). Do not amend the subject line, else email will not be received.

All the best!

[francis.obrien]

Out of date information 😞

[slabrie]

Hello Francis

Visit https://area.autodesk.com/flame-central/ for anything related to Flame, including access to Autodesk Support.  As far as improvement request, visit https://feedback.autodesk.com/key/flame

Have a nice day!

[yann.laforest]

Hi @francis.obrien,

Indeed, the article requires some updates.

Would you mind explaining what you seek?

Best,

Yann

[francis.obrien]

Hi Yann

Your screenshot looks different to mine, even though I think we have both pressed the Home button.

cheers

[francis.obrien]

Sorry Stéphane

Your website directed me here when I was trying to buy Maya 🙂

[slabrie]

Francis, could you provide the URL that brought you here by accident so we can notify or web team?

This link should bring you where you want to go: https://www.autodesk.com/products/maya/overview