Flame support

Anonymous

Flame support

Anonymous
Not applicable

Going forward I suspect resellers wont be too involved given the rental model and lack of markup on hardware. So what about support ?

 

Will this new model lead to much higher support pricing, is there an AD option for real support like we enjoy on flame vs the forum based support people seem content with on smoke?

 

SO many questions...

 

Mike

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Beau_James
Autodesk
Autodesk

I'm not planning on going anywhere.  Same number 800-92-LOGIC, same great sevice.

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Anonymous
Not applicable

Thats great!

 

Can you be in my suite 40 minutes after I call with a problem?

 

Mike

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Beau_James
Autodesk
Autodesk

Hrm, not sure I can make it from Venice to bangkok in that timeframe.

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Anonymous
Not applicable

Mike will have a light aircraft standing by at santa monica to take you to to lax and a private jet at at lax for the onward journey.

Or I think teamviewer is 2nd tier support or something...

🙂

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Anonymous
Not applicable

To be fair back in the 80s I was flown to Newbury several times in the Quantel helicopter after flying into the uk, though we did buy a Mirage (with Starlight and HP terminal), 2 Harrys, 2 Encores and 2 Paintboxes and a Satin standards converter. Total was about 2 million pounds...

 

More relevant might be the time I freelanced for Rudas Studio in about 96 when Joschko Rudas flew me from London to Dusseldorf in his private plane. But I digress...

 

My concern isnt so much really flying in software support, show stopping software problems are generally just bugs that push a shot into Nuke or wherever, its more the hardware support. Currently that costs me about 6K a year and they are very responsive talented unix gurus and great at hardware diagnostics. I cant believe the cost of that will remain the same when you remove their systems revenue from the chain. I think its important to try to lock down even if that level of support will continue and then at what price and what the alternatives are...

 

Teamviewer is fine, I'm just trying to spare support the shock of my browser history.

 

In a floating license world I guess I just have a spare machine.

 

Mike

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Beau_James
Autodesk
Autodesk
Trust me, we don't want to know your browser history 😉
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Anonymous
Not applicable

As I understand it the subscription cost includes autodesk support so someone will still dial into your box via teamviewer or your vpn and scare you with their shell-magic.

 

I think I'm correct that Autodesk will still honour any hardware support that you have purchased from them, so if some doohickey has caught fire they will replace it.

 

 

Support will even dial in and help you fix that non-autodesk hardware, I think the limitation is that they cannot GUARANTEE to get you up and running.

 

(which is fair enough, especially if you're running some scary frankenstein's monster that you built from ebay parts and fire sales from bankrupt visual effects companies.)

 

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Anonymous
Not applicable

"More relevant might be the time I freelanced for Rudas Studio in about 96 when Joschko Rudas flew me from London to Dusseldorf in his private plane. But I digress..."

 

Mike, we might have met there, perhaps did a job together, you the henry hero, me the young director hopeful. I'm very greatful when I think back to Joschko and his support of young lads like me Ietting me play with his Inferno and other toys he had. Remember well hours of hours with him in his telecine suite chatting about planes when I did my PPL-A. Great guy, he was!

 

Good times and may he rest in peace!

 

Hans

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Anonymous
Not applicable

Its possible, I did a LOT of car tvcs there as well as few beer commercials, I was the guy in the strange room he had with a Flame and Henry side by side. But then he might as well, the man had so many Henry's he had two in his machine room making dubs direct from the Henry.

 

It was a great place to work, Id sit down in the Henry suit and the monitor would flicker as they patched Henry 4 to me. Id work with thte client and finish the work then as the client left the room the monitor would flicker and it would be Henry 2. The assistants would have done the conform and ingested any graphics for me, cleaned up the graphics and given me a pallette of client colours down the side of the screen. When done all dubs and archiving would happen in the other room as well as the addition of slates and countdowns.

 

He was just finishing building his new massive facility on the waterfront when I was there. Massive studio with remote control lighting in a trendy version of the future.

 

He was a greta guy too, came from mixing Kraftwerk and many other great technical artists at the transition from analogue to digital yet knew enough Henry to get jobs done in a pinch. He also as a hobby flew transplant organs around Europe in his private plane for free. Not to mention driving his Porsche faster than I have ever seen anyone else go - a few white knuckle rides with him confirmed that.

 

He lived life large and well and was generous and fun, it was very sad that he died too young which is amazing as he ate healthy and didnt drink.

 

I heard they moved the post house and turned the facility into a very popular nightclub a few years ago which is also a shame it was a beautifully constructed facility.

 

best regards

 

Mike

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