Trouble with Student Verification

[Anonymous]

I was trying to download AutoCAD as a student, but was prompted with a message telling me that there was a problem with my verification.  The message reads:

"Something is not quite right
We were unable to verify your eligibility to access Autodesk Education benefits. Please try again or proceed to verify by uploading a copy of documentation issued to you by your educational institution as proof that you are enrolled or employed at a Qualified Educational Institution."

I have documents for verification, but the link does not go anywhere.  I am almost certain that I was verified as a student earlier this year, and was not expecting to run into this problem at all.  How might I get around this?

[Anonymous]

I was trying to download AutoCAD as a student, but was prompted with a message telling me that there was a problem with my verification.  The message reads:

"Something is not quite right
We were unable to verify your eligibility to access Autodesk Education benefits. Please try again or proceed to verify by uploading a copy of documentation issued to you by your educational institution as proof that you are enrolled or employed at a Qualified Educational Institution."

I have documents for verification, but the link does not go anywhere.  I am almost certain that I was verified as a student earlier this year, and was not expecting to run into this problem at all.  How might I get around this?

[Anonymous]

Hello,I have a similar problem with Autodesk Student Account Verification.

Namely, after filling out all the fields in the form, clicking the 'CONFIRM' button does not bring any result, no new page loads, no new window pops up, I don't even get any error report.I have already checked my internet connection, cleared cookies, and used different browsers and even different computers. I am asking you to look into this as this problem prevents me from working and using the necessary Autodesk software.

I am enclosing a screenshot of the problem described by me.

Best regards,
M.Nickarz

[Anonymous]

Hello,I have a similar problem with Autodesk Student Account Verification.

Namely, after filling out all the fields in the form, clicking the 'CONFIRM' button does not bring any result, no new page loads, no new window pops up, I don't even get any error report.I have already checked my internet connection, cleared cookies, and used different browsers and even different computers. I am asking you to look into this as this problem prevents me from working and using the necessary Autodesk software.

I am enclosing a screenshot of the problem described by me.

Best regards,
M.Nickarz

[Anonymous]

I am having the exact same problem.

[Anonymous]

I am having the exact same problem.

[Anonymous]

I'm having the same problem. When I am in the verification page, I can't press the buttom verify. Nothing happen, I tried on different devices, browsers, unblocking pop-ups..nothing happen. My connection works well. And I really need to solve the problem as soon as possible because I have class with one of this program.

[Anonymous]

I'm having the same problem. When I am in the verification page, I can't press the buttom verify. Nothing happen, I tried on different devices, browsers, unblocking pop-ups..nothing happen. My connection works well. And I really need to solve the problem as soon as possible because I have class with one of this program.

[Anonymous]

I also have the same problem. Are there any feedbacks on this?

[Anonymous]

I also have the same problem. Are there any feedbacks on this?

[Anonymous]

Hi,
Yes, I solved it in this way. I wrote to the SheedID customer service (I
found the format on Autodesk website) and to Autodesk one.
SheerID helped me, they asked me to send them one document about my
university enrollment. Then, they checked immediately and I got the student
permission.
Furthermore, they contacted Autodesk and they said they were trying to fix
a bug in the system.
Hope I helped

[Anonymous]

Hi,
Yes, I solved it in this way. I wrote to the SheedID customer service (I
found the format on Autodesk website) and to Autodesk one.
SheerID helped me, they asked me to send them one document about my
university enrollment. Then, they checked immediately and I got the student
permission.
Furthermore, they contacted Autodesk and they said they were trying to fix
a bug in the system.
Hope I helped

[Anonymous]

Hi, I have the same problem with student verification. I have been using Maya or 3DsMax just fine the past few years! Now there is this massive bump in the road, blocking me from actually working on my education. I send my student card as means of verification, it was declined (twice already) due to missing first name. The only thing I can come up with is that this is the issue because my last name is stated before my first on this document.. Any experience with this? And can this be fixed by manually changing my name in autodesk account settings?

[Anonymous]

Hi, I have the same problem with student verification. I have been using Maya or 3DsMax just fine the past few years! Now there is this massive bump in the road, blocking me from actually working on my education. I send my student card as means of verification, it was declined (twice already) due to missing first name. The only thing I can come up with is that this is the issue because my last name is stated before my first on this document.. Any experience with this? And can this be fixed by manually changing my name in autodesk account settings?

[Anonymous]

I have sent a message to SheerId with al the information, and after two weeks, without any notice I was able to reregister the elegibility at Autodesk. I changed my name in the Autodesk account to my legal name first.

So eventually it works, but communication from SheerID is none whatsoever. Be sure you mention in your answer to the ticket from SheerID that it is a problem concerning an Autodesk registration, because SheerID is a third party, not an Autodesk service!

I hope it doesn't give me the same problems next year (cross my fingers).

Good luck!

[Anonymous]

I have sent a message to SheerId with al the information, and after two weeks, without any notice I was able to reregister the elegibility at Autodesk. I changed my name in the Autodesk account to my legal name first.

So eventually it works, but communication from SheerID is none whatsoever. Be sure you mention in your answer to the ticket from SheerID that it is a problem concerning an Autodesk registration, because SheerID is a third party, not an Autodesk service!

I hope it doesn't give me the same problems next year (cross my fingers).

Good luck!

[Anonymous]

First of all, I want to congratulate this issue on passing its first birthday :party_popper: WOO.

Anyway, I'm having the same, or a similar, issue. On the download page I am signed into my Autodesk account, but the website is telling me that I should sign in or make an account. I also can not go to the specific pages of any of the applications.

The cherry on top though is that I can't get into contact with Autodesk, or SheerID for that matter (Unexpected Error), so I'm stuck scraping the forums to see if there is any fix.

Any help would be really cool and greatly appreciated.

PS: Image for proof

[Anonymous]

First of all, I want to congratulate this issue on passing its first birthday :party_popper: WOO.

Anyway, I'm having the same, or a similar, issue. On the download page I am signed into my Autodesk account, but the website is telling me that I should sign in or make an account. I also can not go to the specific pages of any of the applications.

The cherry on top though is that I can't get into contact with Autodesk, or SheerID for that matter (Unexpected Error), so I'm stuck scraping the forums to see if there is any fix.

Any help would be really cool and greatly appreciated.

PS: Image for proof

[leowarren34]

Hi @Anonymous,

Have you tried logging in using the 'Sign In' button you highlighted - I agree it's annoying but at least software is still downloadable and you don't need to go there very often...

As for the educational product pages - they've also gone, software requests are now all handled through clicking Get Product on the product tile once logged in.

As for reaching out to Autodesk - Educational Support is the area to go to https://www.autodesk.com/education/support although you just need to be persistent.

[leowarren34]

Hi @Anonymous,

Have you tried logging in using the 'Sign In' button you highlighted - I agree it's annoying but at least software is still downloadable and you don't need to go there very often...

As for the educational product pages - they've also gone, software requests are now all handled through clicking Get Product on the product tile once logged in.

As for reaching out to Autodesk - Educational Support is the area to go to https://www.autodesk.com/education/support although you just need to be persistent.

[Anonymous]

@leowarren34 Thanks for the reply.

Unfortunately, I have tried clicking the sign-in button, but it just doesn't do anything (I assume because I'm already logged in and the site can't figure out what to do). I might just need to try and get into contact with support as you suggested.

Another thing to note is that I have applied for an education license (1 week ago as of today) but haven't received any communication on whether it's been accepted or rejected (actually, the only email I received was reminding me to finish my application, after I submitted for verification). And I can't make a new account to try and resubmit for an education license since my email is already in use on this account.

I appreciate the help nevertheless.

[Anonymous]

@leowarren34 Thanks for the reply.

Unfortunately, I have tried clicking the sign-in button, but it just doesn't do anything (I assume because I'm already logged in and the site can't figure out what to do). I might just need to try and get into contact with support as you suggested.

Another thing to note is that I have applied for an education license (1 week ago as of today) but haven't received any communication on whether it's been accepted or rejected (actually, the only email I received was reminding me to finish my application, after I submitted for verification). And I can't make a new account to try and resubmit for an education license since my email is already in use on this account.

I appreciate the help nevertheless.

[Anonymous]

My issue is now solved. The only fix that worked was making an entire new account and verifying through that. Wish this wasn't an issue that could happen but of well.

[Anonymous]

My issue is now solved. The only fix that worked was making an entire new account and verifying through that. Wish this wasn't an issue that could happen but of well.

[ehogenbirk]

It seems completely impossible to pass the new verification system for educational access. I've uploaded several different documents, and even get "Your first name is missing" while it is really clearly stated in the documents. Is this an automated system? Does it need a specific syntax? Are still intelligent people involved in reading my verification document? This is really frustrating. Please solve this.

[ehogenbirk]

It seems completely impossible to pass the new verification system for educational access. I've uploaded several different documents, and even get "Your first name is missing" while it is really clearly stated in the documents. Is this an automated system? Does it need a specific syntax? Are still intelligent people involved in reading my verification document? This is really frustrating. Please solve this.

[leowarren34]

Hi @ehogenbirk,

By all likelihood, it's going to be automated, reach out to SheerID who can sort this: customerservice@sheerID.com

If you need more details look here: https://damassets.autodesk.net/content/dam/autodesk/www/industries/education/docs/verification-faq.p... 

[leowarren34]

Hi @ehogenbirk,

By all likelihood, it's going to be automated, reach out to SheerID who can sort this: customerservice@sheerID.com

If you need more details look here: https://damassets.autodesk.net/content/dam/autodesk/www/industries/education/docs/verification-faq.p... 

[Perrylimjx88.21]

I cant seem to find it

[Perrylimjx88.21]

I cant seem to find it

[leowarren34]

Hi @Perrylimjx88.21,

What can't you find?

[leowarren34]

Hi @Perrylimjx88.21,

What can't you find?

[autodesk12433A27T]

NYS has a new "ed-law 2-D" which forbids me from giving ANY student data to Autodesk. I cant be uploading names, data etc. Guess I am just out of luck. I am so beyond furious with this, I worked in engineering and worshipped Autodesk products, now I teach and its been absolute garbage. I am struggling through COVID and want one thing to go right and this has been an absolute nightmare. 

[autodesk12433A27T]

NYS has a new "ed-law 2-D" which forbids me from giving ANY student data to Autodesk. I cant be uploading names, data etc. Guess I am just out of luck. I am so beyond furious with this, I worked in engineering and worshipped Autodesk products, now I teach and its been absolute garbage. I am struggling through COVID and want one thing to go right and this has been an absolute nightmare. 

[Anonymous]

 

 

[Anonymous]

 

 

[leowarren34]

Hi @Anonymous,

It's probably not the best idea to share your ID on a public forum - I will ask the moderator to remove them.

Otherwise, from one of the documents I see a Graduation certificate which means unless you are continuing education you would not be eligible for the education licenses.

Beyond that, are there any other problems I can help you with?

[leowarren34]

Hi @Anonymous,

It's probably not the best idea to share your ID on a public forum - I will ask the moderator to remove them.

Otherwise, from one of the documents I see a Graduation certificate which means unless you are continuing education you would not be eligible for the education licenses.

Beyond that, are there any other problems I can help you with?

[Anonymous]

I sent in the documents and it said received but i got no feedback. My 3 chances were up and it said my first name was missing but it was on my ID I sent in

[Anonymous]

I sent in the documents and it said received but i got no feedback. My 3 chances were up and it said my first name was missing but it was on my ID I sent in

[ehogenbirk]

In the end, it took me 14 days and 17 e-mail to Autodesk and SheerID to get verified. I had to be really persistent.

[ehogenbirk]

In the end, it took me 14 days and 17 e-mail to Autodesk and SheerID to get verified. I had to be really persistent.