Stuck in a loop of entering login information into Fusion 360.

[mtc00001K38Q]

When logging into Fusion 360 with my education license, I enter my login information, and then it loads for about 10 seconds, flashes the "unsupported browser error" screen for half a second, and then takes me right back to the login page for me to enter my information again. I have tried the application version and browser version, as well as trying on my personal laptop as well as a university PC. 

[mtc00001K38Q]

When logging into Fusion 360 with my education license, I enter my login information, and then it loads for about 10 seconds, flashes the "unsupported browser error" screen for half a second, and then takes me right back to the login page for me to enter my information again. I have tried the application version and browser version, as well as trying on my personal laptop as well as a university PC. 

[1228117114]

Hello I have the same problem. How can I solve it ? 

[1228117114]

Hello I have the same problem. How can I solve it ? 

[1228117114]

Hello I have the same issue. How can I solve it 

[1228117114]

Hello I have the same issue. How can I solve it 

[dan.banach]

Hi @1228117114 

I can see that you're active in hub "mynku28" (you accepted the invitation to join the Fusion Team and you are a Project Contributor. Can you tell us more about what you are experiencing and a screen capture would also help.

Thanks,

-Dan

[dan.banach]

Hi @1228117114 

I can see that you're active in hub "mynku28" (you accepted the invitation to join the Fusion Team and you are a Project Contributor. Can you tell us more about what you are experiencing and a screen capture would also help.

Thanks,

-Dan

[dan.banach]

Hi @acoleman10 

Were you able to get the Roles working in your project.

The sign in problem feels like a different issue. Can you ask your IT Admin to look at the following.

1. Confirm that the domains listed in this article are on the allowed list: Which URLs/Protocols need to be allowed for Autodesk Identity Manager
2. Update to a new version Autodesk Identity Manager: Autodesk Identity Manager component update for product versions 2024 and beyond (Windows).

Please keep us posted.

-Dan

[dan.banach]

Hi @acoleman10 

Were you able to get the Roles working in your project.

The sign in problem feels like a different issue. Can you ask your IT Admin to look at the following.

1. Confirm that the domains listed in this article are on the allowed list: Which URLs/Protocols need to be allowed for Autodesk Identity Manager
2. Update to a new version Autodesk Identity Manager: Autodesk Identity Manager component update for product versions 2024 and beyond (Windows).

Please keep us posted.

-Dan

[pag.duarte]

Im trying to login into fusion after having restart my educational license but it just keeps saying error and not logging me in. How do i solve this?

[pag.duarte]

Im trying to login into fusion after having restart my educational license but it just keeps saying error and not logging me in. How do i solve this?

[dan.banach]

Hi @pag.duarte 

Can you tell us what error you're seeing and where does this message appear? A screen capture would help.

Thanks,

-Dan

[dan.banach]

Hi @pag.duarte 

Can you tell us what error you're seeing and where does this message appear? A screen capture would help.

Thanks,

-Dan

[pag.duarte]

This appears, and it says expired but the license says its till 2024.

[pag.duarte]

This appears, and it says expired but the license says its till 2024.

[dan.banach · Accepted solution]

Hi @pag.duarte 

Thanks for the image. It looks like Fusion is not seeing a valid license. Can you confirm that you did the following?

To acquire a Fusion 360 Education license, do the following.

1. Log into the Autodesk Education site and if needed verify your eligibility.
2. To acquire or renew your Fusion 360 license; on the Fusion 360 product card click "Get product".

3. Then click "ACCESS".

4. Launch Fusion 360.
5. If the Education license does not appear on the top of the screen as shown in the following image, sign out and back into Fusion 360.

Thanks,

-Dan

[dan.banach · Accepted solution]

Hi @pag.duarte 

Thanks for the image. It looks like Fusion is not seeing a valid license. Can you confirm that you did the following?

To acquire a Fusion 360 Education license, do the following.

1. Log into the Autodesk Education site and if needed verify your eligibility.
2. To acquire or renew your Fusion 360 license; on the Fusion 360 product card click "Get product".

3. Then click "ACCESS".

4. Launch Fusion 360.
5. If the Education license does not appear on the top of the screen as shown in the following image, sign out and back into Fusion 360.

Thanks,

-Dan

[pag.duarte]

Ive solved it thanks.

[pag.duarte]

Ive solved it thanks.

[dan.banach]

Hi @pag.duarte 

Thanks for the update. Can you please tell us what you did to solve the issue?

Thanks,

-Dan

[dan.banach]

Hi @pag.duarte 

Thanks for the update. Can you please tell us what you did to solve the issue?

Thanks,

-Dan

[pag.duarte · Accepted solution]

I tried going to the link you sent, and i also reinstalled fusion, from that link. Then when i tried to login it appeared as educational license and logged in just fine.

[pag.duarte · Accepted solution]

I tried going to the link you sent, and i also reinstalled fusion, from that link. Then when i tried to login it appeared as educational license and logged in just fine.

[steve_tool]

I am stuck in loop of entering login information.

[steve_tool]

I am stuck in loop of entering login information.

[dan.banach]

Hi @steve_tool 

Please try to log in now. You should have access to the Fusion Team polytek4.

Please let me know if you're able to now sign in.

-Dan

[dan.banach]

Hi @steve_tool 

Please try to log in now. You should have access to the Fusion Team polytek4.

Please let me know if you're able to now sign in.

-Dan

[lucas_baenkel]

I downloaded Fusion 360 but when I try to start the programm and login the programm returns to the login screen.

[lucas_baenkel]

I downloaded Fusion 360 but when I try to start the programm and login the programm returns to the login screen.

[kellings]

Hi @lucas_baenkel There have been several accepted solutions listed in this thread. Have you tried any of those solutions yet? 

Kevin

[kellings]

Hi @lucas_baenkel There have been several accepted solutions listed in this thread. Have you tried any of those solutions yet? 

Kevin

[lucas_baenkel]

I tried a reinstall and on two different devices. Educational licens is displayed when I try to log in. Another person's account with educational licens works.

[lucas_baenkel]

I tried a reinstall and on two different devices. Educational licens is displayed when I try to log in. Another person's account with educational licens works.

[kellings]

Can you access Fusion when you go to fusion.online.autodesk.com? 

Thanks,

Kevin

[kellings]

Can you access Fusion when you go to fusion.online.autodesk.com? 

Thanks,

Kevin

[lucas_baenkel]

When using " fusion.online.autodesk.com", the programm starts but when I tryed to login the first time the programm went back to the login screen. The second time I got an error message:

"Sign in Failure

  There was an error while logging in to Fusion 360."

[lucas_baenkel]

When using " fusion.online.autodesk.com", the programm starts but when I tryed to login the first time the programm went back to the login screen. The second time I got an error message:

"Sign in Failure

  There was an error while logging in to Fusion 360."

[o.briggs]

@lucas_baenkel would you be able to show us what happens with a screenshot/screen recording? I am most intrigued by you saying that it says you have an educational license when you log in but that it still gives an error and takes you back to the login page. Your license is connected to your account so to know that you have an education license it must be linking to your account at some level, but this seems different to what we have seen before. 
Would love to see these errors as it will make it a little easier to understand. 
Looking forward to hearing back! 
Oliver

[o.briggs]

@lucas_baenkel would you be able to show us what happens with a screenshot/screen recording? I am most intrigued by you saying that it says you have an educational license when you log in but that it still gives an error and takes you back to the login page. Your license is connected to your account so to know that you have an education license it must be linking to your account at some level, but this seems different to what we have seen before. 
Would love to see these errors as it will make it a little easier to understand. 
Looking forward to hearing back! 
Oliver