" We need to confirm some details" that is the message that i am getting.

" We need to confirm some details" that is the message that i am getting.

iyari_diaz5133
Community Visitor Community Visitor
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Message 1 of 5

" We need to confirm some details" that is the message that i am getting.

iyari_diaz5133
Community Visitor
Community Visitor

Steps to reproduce
We need to confirm some details
To make your education access as seamless as possible, we need a few more details. This shouldn’t take long and will help us provide the best experience.
Autodesk Education Community
All fields required unless noted.
School address
Address
City
Postal code
Country
Mexico
School information
postsecondary
https://
It is asking me for this info, but when i fill out everyhthing and i press continue, the same message appears.


Expected results
To be able to download autocad 2023 and civil 3d


Actual results
Do not have acces to autodesk, does not let me fill out the school info


URL where issue occurs
https://www.autodesk.com/education/edu-software/overview?sorting=featured&filters=individual


Browser
Microsoft Edge


OS
Windows


Attachment




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Message 2 of 5

LeoWarrenADSK
Alumni
Alumni

Hi @iyari_diaz5133,

Can you make sure the address of your institution matches what you have filled you have filled out?

It's also entirely possible you may need to go for the university's central address as opposed to your department's address.

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

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Message 3 of 5

lhuntingtonF85CE
Observer
Observer

I am getting the same message but when I fill out my school address the page won't let me scroll and I am stuck and cannot return to download Maya 2024. How do I fix this?

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Message 4 of 5

pcy0033886
Community Visitor
Community Visitor

Same 

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Message 5 of 5

amogenosas
Community Visitor
Community Visitor

did you find a resolution to this problem?

 

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