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Problems with educational liscense

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Message 1 of 5
0981423
Observer
410 Views, 4 Replies
‎09-09-2023 04:27 AM

Problems with educational liscense

0981423
Observer
Observer
‎09-09-2023 04:27 AM

I'm having an issue with my Autodesk educational access. On the website, it shows that I have access until August 31, 2024, when I log into my account. However, when I open the AutoCAD app, it keeps saying that my educational access has expired.

I've already tried logging out of the application and logging back in, but my license hasn't been renewed. I have also uninstalled and installed the app 3 times now. Unfortunately, I can't contact Autodesk support because I'm using the student version.

Does anyone have any suggestions on what I can do to resolve this and continue using AutoCAD under my educational license?

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‎09-09-2023 04:27 AM

Problems with educational liscense

I'm having an issue with my Autodesk educational access. On the website, it shows that I have access until August 31, 2024, when I log into my account. However, when I open the AutoCAD app, it keeps saying that my educational access has expired.

I've already tried logging out of the application and logging back in, but my license hasn't been renewed. I have also uninstalled and installed the app 3 times now. Unfortunately, I can't contact Autodesk support because I'm using the student version.

Does anyone have any suggestions on what I can do to resolve this and continue using AutoCAD under my educational license?

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4 REPLIES 4
Message 2 of 5
Anonymous
in reply to: 0981423
‎09-09-2023 06:25 AM

Anonymous
Not applicable
‎09-09-2023 06:25 AM

contact edu support: https://www.autodesk.com/education/support

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‎09-09-2023 06:25 AM

contact edu support: https://www.autodesk.com/education/support

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Message 3 of 5
0981423
Observer
in reply to: Anonymous
‎09-09-2023 06:29 AM

0981423
Observer
Observer
In response to Anonymous
‎09-09-2023 06:29 AM
I tried this already. But there is only a possibility to chat with the AI bot, not to the actual customer service (the student version doesn't allow that.....)
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‎09-09-2023 06:29 AM

I tried this already. But there is only a possibility to chat with the AI bot, not to the actual customer service (the student version doesn't allow that.....)
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Message 4 of 5
LeoWarren-EDU
Community Manager
in reply to: 0981423
‎09-11-2023 05:22 AM

LeoWarren-EDU
Community Manager
Community Manager
‎09-11-2023 05:22 AM

Hi @0981423,

Can you try downloading AutoCAD from the Education Product page? This should ensure you have the newest license assigned to your account.

Best,

Leo

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

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‎09-11-2023 05:22 AM

Hi @0981423,

Can you try downloading AutoCAD from the Education Product page? This should ensure you have the newest license assigned to your account.

Best,

Leo

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

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Message 5 of 5
LeoWarren-EDU
Community Manager
in reply to: LeoWarren-EDU
‎09-29-2023 01:39 AM

LeoWarren-EDU
Community Manager
Community Manager
In response to LeoWarren-EDU
‎09-29-2023 01:39 AM

Hello, @0981423,
Did my last post help you and answer your question?

If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information.

In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

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‎09-29-2023 01:39 AM

Hello, @0981423,
Did my last post help you and answer your question?

If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information.

In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

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