Missing Certifications - Educational Access

[ek4pv]

Steps to reproduce
Hello, I have just earned my Revit for Architectural Design certification yesterday, and the AutoCAD one last month. Neither of them are showing up on the 'my certifications' dashboard. The clarus site says there is nothing to show in either the 'my certifications' or 'exam results' tab. I was able to access the Credly badge, but even the Pearson score report link is not working. Please let me know what the issue is and how I can restore access to these credentials. Thank you, Erin Kidd

Expected results
I cannot contact Autodesk support for some reason? Chat options are not working and Autodesk Assistant does not allow me to input information. Is this because I have an Educational account? My educational access to Autodesk products expired last week (09/14), does this invalidate the credentials I have earned?

Actual results
My Autodesk certifications are missing.

URL where issue occurs
https://autodesk.useclarus.com/dashboard/

Browser
Chrome

OS
Windows

[ek4pv]

Steps to reproduce
Hello, I have just earned my Revit for Architectural Design certification yesterday, and the AutoCAD one last month. Neither of them are showing up on the 'my certifications' dashboard. The clarus site says there is nothing to show in either the 'my certifications' or 'exam results' tab. I was able to access the Credly badge, but even the Pearson score report link is not working. Please let me know what the issue is and how I can restore access to these credentials. Thank you, Erin Kidd

Expected results
I cannot contact Autodesk support for some reason? Chat options are not working and Autodesk Assistant does not allow me to input information. Is this because I have an Educational account? My educational access to Autodesk products expired last week (09/14), does this invalidate the credentials I have earned?

Actual results
My Autodesk certifications are missing.

URL where issue occurs
https://autodesk.useclarus.com/dashboard/

Browser
Chrome

OS
Windows

[pendean · Accepted solution]

@ek4pv Pearson certificates and offerings are not supported in these forums or by anyone at "Autodesk Support". Sorry.

You will need to reach out to Pearson on their website.

[pendean · Accepted solution]

@ek4pv Pearson certificates and offerings are not supported in these forums or by anyone at "Autodesk Support". Sorry.

You will need to reach out to Pearson on their website.

[ek4pv]

@pendean I was able to get in touch with the Certification department, thanks for your help.

[ek4pv]

@pendean I was able to get in touch with the Certification department, thanks for your help.

[pendean]

@ek4pv Congrats BTW

[pendean]

@ek4pv Congrats BTW

[ek4pv]

@pendean Thank you!

[ek4pv]

@pendean Thank you!