I got an automated email saying 'Unable to confirm eligibility for Autodesk education access'

[nihalcK6LP6]

In the email it said:

"Thanks for submitting your documentation. Unfortunately, we’ve been unable to confirm your eligibility for educational access to Autodesk products. During the review process we found: The last name in the document does not match the last name on the verification form."

But the name on the document is the correct name.

What should I do? I only get 3 attempts at submitting a document, and I don't want to waste it. Any help would be deeply grateful, thank you.

[LeoWarren-EDU]

Hi @nihalcK6LP6,

Welcome to the Autodesk Students & Educators Community!

I'd recommend checking your image is clear and that there aren't any artifacts/glare distorting your image. If your image still appears to be fine, I'd recommend using the templates we have for both students and faculty, which should be accepted when filled with the required details.

I hope this answers your question,

[LeoWarren-EDU]

Hi @nihalcK6LP6,
Has the suggestion in my previous post helped answer your question?
If so, please click on the button "Mark as Solution". This helps future community members benefit if they have the same question
If you still need help, please feel free to provide an update so we as Community know how we can help you.

All the best,

[nihalcK6LP6]

Hey @LeoWarren-EDU, no wouldn't be the problem. The document I used is a very clear PDF, it should be fully legible.

I only have 3 efforts to submit, and I've already submitted 2, I don't really want to waste my last attempt. I would rather speak directly with Fusion for support.

Do you know how I can contact them?

Thanks,

Nihal

[LeoWarren-EDU · Accepted solution]

Hi @nihalcK6LP6,

I've created a case for you with our education support team, who will be able to review the submitted pdf and let you know if there are any issues.

All the best,

[nihalcK6LP6]

Thank you for creating the case with the education support team, they helped me get i authorised!

[LeoWarren-EDU]

Anytime @nihalcK6LP6 - I'm glad you're up and running.

Thank you so much for marking a solution so future community visitors can benefit - see you in the Community!