Educational access renewal

[quanticost2208va]

I moved from my last educational institution to another one in the last 12 months. When I tried to renew my license, although I typed the name of my new institution correctly, the old institution's name remained and my renewal request was declined because the name and my proof document didn't match.

I tried to correct the name after I received the message notifying my renewal was declined. But it looks like we are not allowed to change the name of the educational institution. 

How could I correct it? 

[LeoWarren-EDU · Accepted solution]

Hi @quanticost2208va,

I apologise for the delay in responding to your post. 

I have reset your Autodesk Education profile, so you should be able to select your current educational institution.

Can you try to verify again and let me know if you are having any issues getting started?

All the best,