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Cannot CONFIRM inforation to Renew EDU License

nmyat
Explorer

Cannot CONFIRM inforation to Renew EDU License

nmyat
Explorer
Explorer

Hello All,

I'm a current student at Cal Poly Pomona, CA, and I'm trying to renew my education license for another year. Once I logged into the Education Software page, https://www.autodesk.com/education/edu-software/, it asks for more information about my school.


But once I completed all of them, I still cannot 'confirm' the information as the button remains to be greyed out.
Please let me know if I'm missing any information or anything else.
Thank you.

 


Image Removed by @LeoWarren-EDU to protect personal details.
 
 
 
 
 
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Accepted solutions (4)
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Replies (25)

cashelcordow
Explorer
Explorer

Same issue!

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LeoWarren-EDU
Community Manager
Community Manager
Accepted solution

Hi @nmyat,

I've reset your education account. Can you try reverifying and let me know if this resolves the issue?

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

MartheKarine
Observer
Observer

I, and several of my class mates are also having the same issue. There's a pop up telling me that I need to renew some information, and then I cannot continue from there. There is a support case open for this. Autodesk grey Continue.jpgAutodesk popup.jpg

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LeoWarren-EDU
Community Manager
Community Manager
Accepted solution

Hi @MartheKarine,

I've reset your education account. Can you try to reverify and let me know if there are any issues?

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

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MartheKarine
Observer
Observer

Thanks, it worked now! There are still people in my class that are having trouble, should I tell them to get the same done? 

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LeoWarren-EDU
Community Manager
Community Manager

Hi @MartheKarine,

Yes, please feel free to send them to this forum. They can also tag me @LeoWarren-EDU and I'll respond to their posts,

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

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de_alejandro
Observer
Observer

Hi, I am having the same problem. I fill in the required information yet the CONFIRM buttom remains blocked. There is a support case, however I have not received any answer. If someone could help me, it would mean a lot.

Thank you

Screenshot 2024-01-10 161419.png

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LeoWarren-EDU
Community Manager
Community Manager
Accepted solution

Hi @de_alejandro,

I've reset your education profile,

Can you try reverifying and let me know if the issue is resolved,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

de_alejandro
Observer
Observer

Hi, it worked. Thank you for your help!

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AnnGi89
Participant
Participant

Hi,
I have the same problem: All the fields are filled but the confirm button remains grey and blocked (I work in a high school in France).

 

Capture d’écran 2024-01-15 091942.png

I followed these instructions but it doesn't change anything : 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Education-Plan-Con...


Thanks for your help!

 
 
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LeoWarren-EDU
Community Manager
Community Manager

Hi @AnnGi89,

I've reset your education profile; please try to reverify and let me know if you have any issues,

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

amyaceves3
Observer
Observer

Screen Shot 2024-01-15 at 8.21.45 PM.png

 Hello @LeoWarren-EDU Same Issue here I've tried the other methods of troubleshooting the problem but am still unable to hit the confirm button

AnnGi89
Participant
Participant

@LeoWarren-EDU 

Thank you very much!
It seems to work, I just need to request a new attestation to my school!
Thanks again!

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g.d.j.sasbrink
Community Visitor
Community Visitor

I have the exact same issue, the button to confirm the address of my University remains grayed out, while all required fiels are filled in correctly. Could you please reset my profile as well?

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ondoy.purcia
Observer
Observer

Hello @LeoWarren-EDU , i have come to this thread because i got the same problem with the author regarding of not being able to "click" the "Confirm" button when "confirming additional information". Initially, i was planning to make a thread, but i found this while making a thread title. please help me regarding my case. Thank you in Advance

a.PNG

 

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LeoWarren-EDU
Community Manager
Community Manager

Hi @amyaceves3@g.d.j.sasbrink and @ondoy.purcia,

 

I've reset all of your education profiles; please try verifying,

If you have any issues or questions, please feel free to reach out,

 

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

michael.adaji
Observer
Observer

Hi @LeoWarren-EDU

 

I am unable to verify my organisation or confirm my eligibility for educational access to Autodesk products. I changed institutions earlier. However, my old institution is grayed out, and I cannot edit it.

 

One of the error messages was 'During the review process we found: MISMATCH_ORGANIZATION_NAME'.

 

Kindly assist me.

 

Thanks,

Michael Adaji

 

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LeoWarren-EDU
Community Manager
Community Manager

Hi @michael.adaji,

I've reset your education account,
Can you try reverifying? You should now be able to choose your new education institution,

If this is not the case, or if you have any issues or questions, please feel free to reach out,

 

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

AnnGi89
Participant
Participant

@LeoWarren-EDU 

Hi,

Thanks for updating my account !

I still have a small problem: Inventor indicates my license is valid until Jan 31, 2024...
But when I renew my license, it says it's valid until Jan 17, 2025...

I've logged out of Inventor and it's the same issue, any solution?
Should I do a reinstallation?

Thanks!!!

 

Capture d’écran 2024-01-18 092047.png

Capture d’écran 2024-01-18 092821.png

Capture d’écran 2024-01-18 092111.png

Capture d’écran 2024-01-18 092141.png

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