Cannot CONFIRM inforation to Renew EDU License

[nmyat]

Hello All,

I'm a current student at Cal Poly Pomona, CA, and I'm trying to renew my education license for another year. Once I logged into the Education Software page, https://www.autodesk.com/education/edu-software/, it asks for more information about my school.

But once I completed all of them, I still cannot 'confirm' the information as the button remains to be greyed out.
Please let me know if I'm missing any information or anything else.
Thank you.

Image Removed by @LeoWarren-EDU to protect personal details.

[nmyat]

Hello All,

I'm a current student at Cal Poly Pomona, CA, and I'm trying to renew my education license for another year. Once I logged into the Education Software page, https://www.autodesk.com/education/edu-software/, it asks for more information about my school.

But once I completed all of them, I still cannot 'confirm' the information as the button remains to be greyed out.
Please let me know if I'm missing any information or anything else.
Thank you.

Image Removed by @LeoWarren-EDU to protect personal details.

[cashelcordow]

Same issue!

[cashelcordow]

Same issue!

[LeoWarren-EDU · Accepted solution]

Hi @nmyat,

I've reset your education account. Can you try reverifying and let me know if this resolves the issue?

All the best,

[LeoWarren-EDU · Accepted solution]

Hi @nmyat,

I've reset your education account. Can you try reverifying and let me know if this resolves the issue?

All the best,

[MartheKarine]

I, and several of my class mates are also having the same issue. There's a pop up telling me that I need to renew some information, and then I cannot continue from there. There is a support case open for this. 

[MartheKarine]

I, and several of my class mates are also having the same issue. There's a pop up telling me that I need to renew some information, and then I cannot continue from there. There is a support case open for this. 

[LeoWarren-EDU · Accepted solution]

Hi @MartheKarine,

I've reset your education account. Can you try to reverify and let me know if there are any issues?

All the best,

[LeoWarren-EDU · Accepted solution]

Hi @MartheKarine,

I've reset your education account. Can you try to reverify and let me know if there are any issues?

All the best,

[MartheKarine]

Thanks, it worked now! There are still people in my class that are having trouble, should I tell them to get the same done? 

[MartheKarine]

Thanks, it worked now! There are still people in my class that are having trouble, should I tell them to get the same done? 

[LeoWarren-EDU]

Hi @MartheKarine,

Yes, please feel free to send them to this forum. They can also tag me @LeoWarren-EDU and I'll respond to their posts,

All the best,

[LeoWarren-EDU]

Hi @MartheKarine,

Yes, please feel free to send them to this forum. They can also tag me @LeoWarren-EDU and I'll respond to their posts,

All the best,

[de_alejandro]

Hi, I am having the same problem. I fill in the required information yet the CONFIRM buttom remains blocked. There is a support case, however I have not received any answer. If someone could help me, it would mean a lot.

Thank you

[de_alejandro]

Hi, I am having the same problem. I fill in the required information yet the CONFIRM buttom remains blocked. There is a support case, however I have not received any answer. If someone could help me, it would mean a lot.

Thank you

[LeoWarren-EDU · Accepted solution]

Hi @de_alejandro,

I've reset your education profile,

Can you try reverifying and let me know if the issue is resolved,

[LeoWarren-EDU · Accepted solution]

Hi @de_alejandro,

I've reset your education profile,

Can you try reverifying and let me know if the issue is resolved,

[de_alejandro]

Hi, it worked. Thank you for your help!

[de_alejandro]

Hi, it worked. Thank you for your help!

[AnnGi89]

Hi,
I have the same problem: All the fields are filled but the confirm button remains grey and blocked (I work in a high school in France).

 

I followed these instructions but it doesn't change anything : 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Education-Plan-Con...

Thanks for your help!

[AnnGi89]

Hi,
I have the same problem: All the fields are filled but the confirm button remains grey and blocked (I work in a high school in France).

 

I followed these instructions but it doesn't change anything : 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Education-Plan-Con...

Thanks for your help!

[LeoWarren-EDU]

Hi @AnnGi89,

I've reset your education profile; please try to reverify and let me know if you have any issues,

All the best,

[LeoWarren-EDU]

Hi @AnnGi89,

I've reset your education profile; please try to reverify and let me know if you have any issues,

All the best,

[amyaceves3]

 Hello @LeoWarren-EDU Same Issue here I've tried the other methods of troubleshooting the problem but am still unable to hit the confirm button

[amyaceves3]

 Hello @LeoWarren-EDU Same Issue here I've tried the other methods of troubleshooting the problem but am still unable to hit the confirm button

[AnnGi89]

@LeoWarren-EDU 

Thank you very much!
It seems to work, I just need to request a new attestation to my school!
Thanks again!

[AnnGi89]

@LeoWarren-EDU 

Thank you very much!
It seems to work, I just need to request a new attestation to my school!
Thanks again!

[g.d.j.sasbrink]

I have the exact same issue, the button to confirm the address of my University remains grayed out, while all required fiels are filled in correctly. Could you please reset my profile as well?

[g.d.j.sasbrink]

I have the exact same issue, the button to confirm the address of my University remains grayed out, while all required fiels are filled in correctly. Could you please reset my profile as well?

[ondoy.purcia]

Hello @LeoWarren-EDU , i have come to this thread because i got the same problem with the author regarding of not being able to "click" the "Confirm" button when "confirming additional information". Initially, i was planning to make a thread, but i found this while making a thread title. please help me regarding my case. Thank you in Advance

 

[ondoy.purcia]

Hello @LeoWarren-EDU , i have come to this thread because i got the same problem with the author regarding of not being able to "click" the "Confirm" button when "confirming additional information". Initially, i was planning to make a thread, but i found this while making a thread title. please help me regarding my case. Thank you in Advance

 

[LeoWarren-EDU]

Hi @amyaceves3, @g.d.j.sasbrink and @ondoy.purcia,

I've reset all of your education profiles; please try verifying,

If you have any issues or questions, please feel free to reach out,

All the best,

[LeoWarren-EDU]

Hi @amyaceves3, @g.d.j.sasbrink and @ondoy.purcia,

I've reset all of your education profiles; please try verifying,

If you have any issues or questions, please feel free to reach out,

All the best,

[michael.adaji]

Hi @LeoWarren-EDU

I am unable to verify my organisation or confirm my eligibility for educational access to Autodesk products. I changed institutions earlier. However, my old institution is grayed out, and I cannot edit it.

One of the error messages was 'During the review process we found: MISMATCH_ORGANIZATION_NAME'.

Kindly assist me.

Thanks,

Michael Adaji

[michael.adaji]

Hi @LeoWarren-EDU

I am unable to verify my organisation or confirm my eligibility for educational access to Autodesk products. I changed institutions earlier. However, my old institution is grayed out, and I cannot edit it.

One of the error messages was 'During the review process we found: MISMATCH_ORGANIZATION_NAME'.

Kindly assist me.

Thanks,

Michael Adaji

[LeoWarren-EDU]

Hi @michael.adaji,

I've reset your education account,
Can you try reverifying? You should now be able to choose your new education institution,

If this is not the case, or if you have any issues or questions, please feel free to reach out,

All the best,

[LeoWarren-EDU]

Hi @michael.adaji,

I've reset your education account,
Can you try reverifying? You should now be able to choose your new education institution,

If this is not the case, or if you have any issues or questions, please feel free to reach out,

All the best,

[AnnGi89]

@LeoWarren-EDU 

Hi,

Thanks for updating my account !

I still have a small problem: Inventor indicates my license is valid until Jan 31, 2024...
But when I renew my license, it says it's valid until Jan 17, 2025...

I've logged out of Inventor and it's the same issue, any solution?
Should I do a reinstallation?

Thanks!!!

 

 

 

 

[AnnGi89]

@LeoWarren-EDU 

Hi,

Thanks for updating my account !

I still have a small problem: Inventor indicates my license is valid until Jan 31, 2024...
But when I renew my license, it says it's valid until Jan 17, 2025...

I've logged out of Inventor and it's the same issue, any solution?
Should I do a reinstallation?

Thanks!!!