AutoCAD 2025 Education license - No active subscription could be found

[w1984601]

Hi everyone, I created my student account and downloaded the app. However once I opened it, it kept asking for my licence and said "No active subscription or trial could be found for this email address" and keep leading me to the same pages and making me download the app all over again with no difference in the outcome. I was no provided with a licence when I got the confirmation email for my student account. Do I still need to purchase something even with my student account? I thought it was free for students for a period of time.

Original Title: Problem with licensing with my student account
Title changed by @LeoWarren-EDU to improve clarity.

[LeoWarren-EDU · Accepted solution]

Hi @w1984601,

Welcome to the Autodesk Education Community!

I've just checked your account, which is verified into 2025 and I can also see an AutoCAD license assigned to your account. If you're looking to use a product other than AutoCAD, please download the product from the Education Product page which will assign a license to your account. If AutoCAD is the product causing issues, I'd recommend resetting the licensing service using the instructions available in this support article.

I hope this helps - please don't hesitate to reach out if you any assistance.

All the best,

[LeoWarren-EDU]

Hello, @w198460,
Did the guidance in my previous post help you and answer your question? 

If yes, feel free to click on the button "Mark as Solution". Thus, other users can also benefit from the information. 

In case you still need help, please feel free to provide an update here so we as Community know how we can help you best moving forward.

All the best,

[LeoWarren-EDU]

Hi @w1984601,

I’ve just accepted my response to your post (linked here) as a solution, with the understanding that it is the correct answer. 

If my response did not work as an answer, please reply to my post so that I can unmark the solution and we can continue the conversation. No action is required if my response did work as an answer, however, I wanted to point out that if the opportunity arises again you can also click on the ‘Accept as Solution’ button if/when relevant so that others can more easily benefit from the information. Please feel free to let me know if you have any questions or concerns!

All the best,

Leo